Digital & IT Analyst

Digital & IT Analyst Woburn, MA Job Details Full-time $83,250 - $138,550 a year 1 day ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Financial planning services Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance 401(k) matching Opportunities for advancement Qualifications Safe work practices Project reporting ITIL Foundation Vendor contracts

MCSA ITIL

Certification MCP IT asset management MCSE IT service management Process improvement Maintenance English Training material drafting Research Mid-level Technical solutions implementation Managing budgets in a finance role Project management Bachelor's degree Computer hardware Requirements analysis Hardware support Customer support ticket management Organizational skills Technology budget management Contracts ServiceNow IT Productivity software 1 year Manufacturing Business requirements Manufacturing company experience Communication skills CompTIA A+ Active Directory management Time management Analytics Full Job Description Org Marketing Statement Parker Hannifin, a Fortune 250 company, is solving the world's greatest engineering challenges and driving the future of electronics technology. Parker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics. Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees' well-being. We are committed to maintaining an inclusive, caring, and friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities. If you're looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, we can't wait to meet you. Position Summary The Digital & IT Analyst will support the Chomerics Division U.S. sites from an IT standpoint by supporting all IT Infrastructure and IT Projects. As an IT business partner, you'll specialize in business analytics and business processes, utilizing critical knowledge and strong project management skills to solve problems, identify opportunities and drive improvement initiatives. This role will be based out of Woburn and will have up to 25% travel to our 2 U.S. facilities in Hudson, NH, and Fairport, NY.

Responsibilities Responsibilities:

Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles. Responsible for direct interaction with internal customers, including, but not limited to, investigating comprehensive business requirements and use cases and recommending appropriate solutions. This role requires you to drive results and proactively identify and resolve problems. Create and communicate decisions impacting the wider business, effectively managing customer expectations. Provide monthly management reporting on the status of all projects. Stays abreast of new Digital and IT technological innovation/processes and researches the usage at Parker. Prepare budgets for various IT capital and expense initiatives. Manage endpoint lifecycle of on-site assets. Manage maintenance contracts and providers of outsourced services, deploy equipment, and recommend, plan, and oversee periodic equipment refresh. Develops training materials to support process changes and new technology introductions. Evaluate unplanned requests and determine appropriate priority and action. Coordinates with company leadership to determine new technologies and enhancements for the company's systems. Follow established safety and environmental policies, procedures, and methods applicable to the work area. Provide after-hour technical support as needed. Overnight travel to remote locations to assist in the implementation of technical solutions as needed. Perform other duties as necessary.

Qualifications Qualifications:

Bachelor's degree required. Must be a U.S. citizen or permanent resident. Must be self-motivated and a self-starter. 2+ years of experience in an information technology role or related discipline required 2+ years of experience in a support or service role, actively interacting with customers on a regular basis required 2+ years of experience with maintenance and repair of computer hardware required 1+ year of project management experience required Microsoft Active Directory applications experience required Business software applications, including Microsoft Office Suite experience required IT Service Management ticketing tool such as ServiceNow, preferred Manufacturing environment, preferred ITIL Foundation, strongly preferred Microsoft Certified Professional, preferred Microsoft Certified Solutions Expert, preferred CompTIA A+, preferred

Skills:

Strong customer service orientation Proficiency in English language, including speaking, reading, and writing Ability to apply innovative thinking toward problem resolution Ability to handle sensitive information in a confidential manner Excellent communication and relationship building skills through all levels of the organization a must Detail-oriented with excellent organizational and time management Ability to work in a fast-paced environment and manage multiple priorities Willingness to learn and take initiative Self-starter with the ability to work independently, collaboratively, and in a team environment

Physical Demands:

Ability to work for extended periods of time while sitting or standing. Ability to use hands and fingers for extended periods of time. Ability to perform repetitive motions for extended periods of time. Ability to lift and move equipment up to 30 pounds. Conditions of Employment This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Pay, Benefits, Work Schedule Competitive Compensation Pay Range:

$83250 to $138550 annually Participation in Annual Incentive Program Benefit & Retirement Plans Parker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 401(k) Plan with company matching contributions at 100% of the first 5% of pay. Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay. Career development and tuition reimbursement. Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. Paid Time Off and Company-Paid Holidays. Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor") If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission Drug Tests Drug-Free Workplace In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.