Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Amazon Connect Senior Consultant, Technical Transformation

Job

Deloitte

Kansas City, MO (In Person)

Full-Time

Posted 5 days ago (Updated 3 days ago) • Actively hiring

Expires 7/1/2026

See Job Scorecard

Review key factors to help you decide if the role fits your goals.

How is this calculated?

Pay Growth

out of 5

Not enough data

Not enough info to score pay or growth

Job Security

out of 5

Not enough data

Calculating job security score...

Total Score

out of 100

Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce Recruiting for this role ends on December 31, 2026. Work you'll do As an Amazon Connect technical Senior Consultant, you'll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization.

Key responsibilities include:

+ Design and build Amazon Connect solutions (contact flows, routing/queues, IVR , prompts, hours/holiday logic) + Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems ( CRM / ITSM ) + Own technical tasks from design through deployment (estimates, stories, documentation, unit testing) + Support sprint execution by managing dependencies and unblocking development across teams + Contribute to quality via code reviews, standards, monitoring/logging, and defect triage + Troubleshoot production issues and support release cutovers and post-go-live stabilization + Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed A successful candidate would possess these skills: + Ability to work independently and collaborate as part of a team + Effective written and verbal communication skills + Meticulous attention to detail and quality of work product + Ability to build and sustain professional relationship + Ability to lead projects or workstreams + Ability to manage a To view full details and how to apply, please login or create a Job Seeker account