IT Customer Support Analyst - Weekend Option

IT Customer Support Analyst - Weekend Option Springfield, MO Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Vision insurance Retirement plan Qualifications Customer communication Computer science Customer relationship building Computer Science Associate's degree in computer science Windows Associate's degree in information technology Computer networking macOS IT Customer support Systems & applications support Associate's degree Escalation handling 2 years Software training Communication skills Technical Proficiency Entry level

Information Technology Full Job Description Facility:

Primrose Place:

1115 E Primrose, Springfield, Missouri, United States of America, 65807

Department:

1709

IT Service Desk Scheduled Weekly Hours:

40

Hours:

6:30 AM - 7:00

PM Saturday-Monday Work Shift:

Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare's Best Places to work five times. Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits |

CoxHealth Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

IT Customer Support Analyst I- WEO:

Job Description Education:

Preferred:

Associate's degree in

Computer Science, Information Technology, Experience:

Preferred:

1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

Skills:

Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. Strong communication skills, empathy, and patience to effectively assist end users with technical issues. Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. Ability to effectively document support request and solutions for future reference.

Licensure/Certification/Registration:

N/A IT Customer Support Analyst

II - WEO

Education:

Preferred:

Associates degree in Computer Science, Information Technology, a related field.

Experience:

Required:

2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.

Skills:

Proficiency in a wider range of technologies, including networking, hardware, and more advanced software. Ability to analyze and resolve complex technical issues, often involving multiple systems. Builds and maintains positive relationships with end users by providing exceptional customer service. Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.

Licensure/Certification/Registration:

N/A