Technology Support Analyst

Technology Support Analyst 3.3 3.3 out of 5 stars Charlotte, NC 28202 Contract Experis 1,285 reviews Contract Our client is seeking a dedicated and proactive Technology Support Analyst to join their team. As a Technology Support Analyst, you will be an essential part of the Cybersecurity and IT support teams, supporting enterprise-wide data cleanup initiatives and user engagement efforts. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a passion for helping users navigate technical challenges, aligning successfully with the organization's mission to enhance data hygiene and reduce exposure risks.

Job Title:

Technology Support Analyst Location:

Charlotte, NC What's the Job? Serve as the primary point of contact for end users impacted by data cleanup activities related to Enterprise Information Protection (EIP) systems. Conduct targeted outreach via email, Teams, and calls to guide users through remediation actions such as removing sensitive data or adjusting access permissions. Explain remediation requirements clearly and effectively to ensure user understanding and compliance. Track and document user responses, actions, and exceptions using ticketing or case management tools. Perform initial triage of issues, classify cases, and escalate complex cases to cybersecurity or advanced support teams as needed. What's Needed? 0-3 years of experience in Help Desk, IT support, or customer-facing technical roles. Basic understanding of Active Directory concepts, including users, groups, and permissions. Strong communication skills with the ability to explain technical issues to non-technical users. Experience working with ticketing systems or case management tools. Excellent attention to detail and organizational skills to manage multiple user interactions effectively. What's in it for me? Opportunity to contribute to enterprise cybersecurity and data hygiene initiatives. Work in a structured, process-driven environment with a focus on professional growth. Engage with a diverse team committed to innovation and excellence. Gain valuable experience supporting cybersecurity remediation efforts. Be part of a forward-thinking organization dedicated to data protection and user support. Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:

Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (

NYSE:

MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands

• Manpower, Experis, Talent Solutions, and Jefferson Wells
• creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity
• as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year
• all confirming our position as the brand of choice for in-demand talent.