IT Analyst-Information Technology

This position serves as a level 1 analyst on the IT Service Desk and is part of the larger IT team that is responsible for the evaluation, administration, maintenance, and expansion of the City's mission-critical network infrastructure, including, but not limited to: LAN/WAN, Wi-Fi, Unified Communications, Network Security, Virtual Infrastructure and Backup and Disaster Recovery systems. When on call, respond to occasional after-hours calls from employees regarding critical technical issues. Provides initial support for desktop computers, laptops, printers, projectors, library automation technology, phones, and phone network servers, and other technology; troubleshoots and repairs software and hardware problems. Installs and supports new technology equipment; maintains equipment inventory in a digital IT asset management solution. Generates reports and statistics for presentation to staff and supervisors. Maintains knowledge of networks; assists with network monitoring and troubleshooting; installs and maintains network operating systems on network servers. Assists with evaluating and obtaining quotes for technology equipment and software; makes recommendations. Assists in training coworkers in the utilization of software and hardware resources. Interacts with users to determine technology solutions to problems and improve efficiency. Performs related duties as assigned by the IT Director. Entry-level knowledge of server and workstation hardware and troubleshooting abilities. Entry-level knowledge of switch, hub, and cabling design, configuration, and maintenance. Entry-level knowledge of system and network design. Entry-level knowledge of TCP/IP protocol, and wireless communication Entry-level knowledge of basic programming and scripting language (i.e., Windows scripting host, Unix shell programming, and VB). Proven skill in the installation, repair, and maintenance of complex computer hardware and software. Proven skill in time prioritization and management. Proven skill in troubleshooting and problem-solving. Experienced skill in the operation of computer equipment. Experienced in oral and written communication

SUPERVISORY CONTROLS

The Information Technology Director assigns work in terms of very general instruction and guidelines. Completed work is reviewed for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include technical manuals, user specifications, supervisory instructions, federal, state, and city laws, and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY

The work consists of varied technical duties. Frequent changes in computer technologies and the need to communicate technical information to non-technical personnel contribute to the complexity of the work.

SCOPE AND EFFECT

The purpose of this position is to assist with the performance of help desk, systems analysis, design, and maintenance duties. Successful performance helps ensure the efficient and effective provision of computer information services to all city departments. Systems Analyst, Information Technology

PERSONAL CONTACTS

Contacts are typically with co-workers, other city employees, vendors, and consultants.

PURPOSE OF CONTACTS

Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS

The work is typically performed in an office or a computer room, outdoors, and in automobiles.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None