End-User Computing Specialist, II

Overview At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For Focused on delivering exceptional customer support for end-user devices and related systems. Involves assisting users with troubleshooting, installation, repair, and preventative maintenance of end-user hardware and software. Ensures prompt resolution of technical issues, develops effective solutions to enhance user experience, and monitors support activities to maintain system reliability. Strong emphasis is placed on providing responsive and efficient technical assistance to meet the daily computing needs of users. Focused on delivering exceptional customer support for end-user devices and related systems. This role involves assisting users with troubleshooting, installation, repair, and preventative maintenance of end-user hardware and software. The End-User Computing Specialist ensures prompt resolution of technical issues, develops effective solutions to enhance user experience, and monitors support activities to maintain system reliability. Strong emphasis is placed on providing responsive and efficient technical assistance to meet the daily computing needs of users.

Core IT Support & Operations Ticket Management:

Handle the intake, assignment, progression, and closure of IT support tickets across various queues.

SLA Adherence:

Consistently meet response and resolution targets for all supported services.

Task Completion:

Execute assigned work items and operational duties beyond standard ticketed requests.

Device & Lifecycle Management Device Setup & Provisioning:

Responsible for the configuration, provisioning, and deployment of end-user devices.

Asset Processing:

Manage the physical and logical handling of devices throughout their entire lifecycle.

CMDB Updates:

Accurately maintain device, user, and lifecycle data within the Configuration Management Database (CMDB).

Hardware Refresh:

Facilitate the replacement and safe disposal of legacy or end-of-life hardware.

Offboarding:

Ensure secure and complete removal of access and the proper recovery of assets for departing employees.

Specialist Contributions & Continuous Improvement Project Engagement:

Actively participate in approved End-User Services (EUS) and broader enterprise projects.

Internal Initiatives:

Support and drive EUS-led improvements, programs, and strategic initiatives.

Continuous Training:

Commit to the ongoing development of technical, process, and role-based skills to stay current with technology trends. Must be able to work Monday-Friday from Morris Plains, NJ facility Minimum Qualifications Bachelor's degree or equivalent work experience required 2+ years of relevant experience Preferred Skills And Competencies Experience being the point of contact for vendor, user, billing, process and technical issues/escalations Strong communication and social skills when working with vendors, partners, internal staff and reporting status updates to leadership Must possess a level of field related knowledge normally acquired by working with or close to a carrier or in the telecommunications industry Ability to understand end user issues Technical hands-on experience Able to work independently and excel in a collaborative environment Equal Opportunity Employer Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

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//www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at workplace.accommodations@zebra.com . Pay Range $61,040.00 - $91,560.00 Annual Incentive Compensation In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan. Zebra Total Rewards Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards. Benefits We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success. Job Posting Statement To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.