Core HR Technology Analyst

We are seeking a detail-oriented and service-focused Oracle HCM Analyst to support the day-to-day operations of our Oracle Cloud HCM platform. This role is responsible for intaking, triaging, and resolving Tier 1 and Tier 2 issues, collaborating with HR teams and system stakeholders to ensure timely resolution and user satisfaction.

Key Responsibilities:

HCM Support & Issue Resolution Act as the first point of contact for Oracle HCM Core HR system inquiries from HR users, managers, and employees. Triage, investigate, and resolve Tier 1 and Tier 2 support tickets, including: Employee record updates Job changes Assignment corrections Work relationship issues Effective-dated data discrepancies User Requests & Case Management Intake and track support requests through Oracle Help Desk Ensure accurate ticket documentation, resolution notes, and knowledge base contributions. Monitor ticket queues and prioritize based on urgency, impact, and SLAs. System Maintenance & Data Accuracy Perform data corrections and mass updates using HCM Data Loader (HDL) and/or HSDL. Maintain data integrity by identifying and resolving anomalies and inconsistencies. Support organizational changes (e.g., department updates, location hierarchy changes) in coordination with HR partners. End User Guidance & Documentation Advise end users on using Core HR functionality. Contribute to and maintain end-user job aids, SOPs, and knowledge articles. Support HR onboarding with systems training where needed. Collaboration & Continuous Improvement Partner with HR, Payroll, Benefits, and IT to address cross-functional data or process issues. Identify opportunities to streamline processes or enhance user experience based on support trends. Participate in testing and validation for quarterly updates or configuration changes. Qualifications Bachelor's Degree or equivalent experience 6 months - 2 years of experience supporting Oracle Cloud HCM, preferably Core HR Foundational understanding of workforce structures, person management, assignments, and core HR transactions Experience resolving Tier 1/Tier 2 system issues Ability to analyze, troubleshoot, and resolve data-related problems Excellent communication and customer service skills Attention to detail with strong organizational skills

Preferred:

Experience with HCM Data Loader (HDL) and/or HSDL Familiarity with OTBI or basic reporting