IT Consultant
- Helpdesk & Technology Advisor Rook Group, LLC Albuquerque, NM Job Details Permanent | Full-time $50,000
- $100,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Desktop computer repair Teamwork Network hardware support Microsoft Excel Enterprise software Laptop (troubleshooting support) IT system monitoring In-person customer service Hardware maintenance Configuration management Windows Clear language communication Internal employee customer service Computer hardware Desktop (troubleshooting support) macOS Hardware management Linux Microsoft 365 support Productivity software Network monitoring tools Root cause analysis Network infrastructure management Peripheral hardware support Ticketing system technical support Full Job Description Job Overview We are seeking a dynamic and proactive IT Consultant•Helpdesk & Technology Advisor to join our team!
In this vital role, you will serve as the frontline support for our organization's technology infrastructure, ensuring seamless operation and exceptional user experiences. Your expertise will empower employees across departments by providing timely technical assistance, troubleshooting complex software and hardware issues, and advising on best practices for IT systems. This position offers an exciting opportunity to influence our digital environment, enhance operational efficiency, and foster a tech-savvy workplace culture. If you thrive in fast-paced environments, enjoy solving technical challenges, and excel at delivering outstanding customer service, this role is perfect for you! Responsibilities Deliver comprehensive technical support to end-users via help desk tickets, phone, email, and on-site visits, ensuring swift resolution of issues related to hardware, software, and network connectivity Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux, with proficiency in Microsoft Office applications and enterprise tools. Manage computer hardware assets by installing, configuring, updating, and maintaining desktops, laptops, mobile devices, printers, and peripherals Support network administration tasks such as configuring VPNs, firewalls, DNS settings, LAN/WAN connectivity, TCP/IP protocols, and Wi-Fi solutions like Meraki Assist with server management activities involving Windows Server environments and Microsoft Active Directory for user account management and GPO (Group Policy Object) configurations Monitor IT infrastructure health using tools; escalate issues as needed to ensure minimal downtime Provide guidance on best practices for computer security including firewall configurations, network security protocols like DNS management Collaborate with cross-functional teams to implement new hardware/software solutions while documenting procedures clearly for future reference Maintain excellent communication with users by translating technical language into understandable guidance while ensuring customer satisfaction Requirements Proven experience delivering IT support in help desk or desktop support roles with a strong focus on customer service excellence Deep knowledge of troubleshooting software issues across multiple operating systems including Windows (Windows 10/11), macOS, and Linux distributions Hands-on experience managing computer hardware components and peripherals; familiarity with mobile device support is a plus Strong understanding of computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs (Virtual Private Networks), firewalls (including Meraki), and network security best practices Proficiency in enterprise management tools like SCCM (System Center Configuration Manager), Active Directory administration, GPO management, and remote monitoring solutions such as BMC Remedy or ServiceNow Ability to analyze complex technical problems quickly using analysis skills to identify root causes and implement effective solutions Knowledge of Microsoft Office Suite extensively used in daily operations; experience with Microsoft Windows Server environments is preferred Familiarity with help desk ticketing systems for issue tracking and resolution documentation Excellent communication skills to clearly explain technical concepts to non-technical users while maintaining a professional demeanor Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are advantageous but not mandatory Join us in creating an innovative technology environment that empowers our team! We are committed to supporting your growth through ongoing training opportunities while fostering a collaborative atmosphere where your expertise makes a real difference. Apply now if you're ready to bring your passion for IT support into a vibrant organization dedicated to excellence! Rate of pay is based on demonstratable experience. Rook Advisors, a division of Rook Group, is an Affirmative Action and Equal Opportunity Employer. As such, Rook Advisors makes hiring decisions solely based on qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
Pay:
$50,000.00
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance
Work Location:
In person
