Analyst, Workforce Experience & Technology Adoption

• Overview
• As the nation's leading provider of high quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes.

The home is more than a place. It is the center of health, care coordination, and meaningful moments that transform lives. We are seeking an Analyst, Workforce Experience and Technology Adoption to help bridge the gap between technology investments and real world usage across our caregiver and field teams. This role sits at the intersection of human behavior, data, and technology. You will study how caregivers and operational teams actually interact with tools in their day to day work, uncover what drives or prevents adoption, and translate those insights into practical, scalable solutions. This is an opportunity to shape how technology supports our frontline teams, ensuring tools are intuitive, workflows are efficient, and adoption leads to measurable impact across the organization.

• Responsibilities
• Understand Behavior and Drive Adoption
• + Define and track key adoption metrics such as login rates, feature utilization, time to proficiency, and task completion + Analyze user journeys across systems to identify drop off points and inefficiencies + Segment users across caregivers, field administration, and leaders to uncover behavioral patterns
• Translate Insights into Action
• + Connect user behavior to operational outcomes such as productivity, compliance, and service delivery + Identify root causes of low adoption including usability gaps, training needs, workflow misalignment, and change resistance + Evaluate system complexity and cognitive load impacting frontline teams
• Conduct Research that Reflects the Real World
• + Design and execute user interviews, surveys, usability testing, and field observations + Surface friction points and unmet needs across tools and workflows + Apply behavioral science principles to interpret findings and recommend solutions
• Improve Workflows and Enable Change
• + Recommend and support targeted interventions such as workflow redesign, nudges, prompts, and training enhancements + Partner cross functionally with Workforce Enablement, HR, Operations, IT, and Product teams to implement solutions + Support pilots, measure impact, and iterate based on results
• Build Feedback Loops that Scale
• + Help create continuous feedback mechanisms between frontline teams and corporate functions + Influence training, communication, and product design through data driven insights + Contribute to scalable strategies that improve workforce experience and technology adoption
• Qualifications
• + 2+ years of experience in UX research, behavioral analytics, product analytics, psychology, or a related field + Experience measuring and improving adoption of digital tools or platforms + Experience with research methods such as user interviews, surveys, and usability testing + Curiosity about human behavior and what drives action in real work environments + Strong empathy for frontline teams and a desire to improve their experience + Ability to connect data, workflows, and outcomes in a meaningful way + Analytical capability with tools such as Excel and comfort interpreting data + Familiarity with behavioral science concepts such as nudging, motivation, and habit formation + Ability to translate insights into clear, actionable recommendations + Strong collaboration skills and comfort working across function Help at Home is an Equal Employment Opportunity employer and welcomes all qualified applicants.

We are committed to building a diverse and inclusive workforce.

• Job Profile Summary
• The Analyst, Workforce Experience and Technology Adoption role focuses on understanding how caregivers and field teams use technology in their day to day work, identifying barriers to adoption, and translating insights into practical improvements.

By combining data, user feedback, and behavioral science, the Analyst helps drive meaningful adoption that improves workflows, efficiency, and overall workforce experience.