Epic MyChart Certified Senior IT Analyst with Digital Consumer Experience

Epic MyChart Certified Senior IT Analyst with Digital Consumer Experience at Gravity IT Resources Epic MyChart Certified Senior IT Analyst with Digital Consumer Experience at Gravity IT Resources in Dayton, Ohio Posted in 6 days ago.

Type:

full-time

Job Description:

IT Analyst Mid Level - Epic MyChart / Digital Consumer Experience Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools . You'll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways . This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications. Key Experience We're Looking For Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas: Epic MyChart & Digital Consumer Applications Epic MyChart and MyChart Mobile MyChart Care Companion configuration and workflow management Epic Hello World Patient messaging workflows and monitoring Integrations & Digital Health Connectivity SMART on FHIR app integrations Care Everywhere awareness MyChart Central and Everywhere Third-party integrations (telehealth, billing, CRM platforms) Telehealth & Video Visits Video visit workflow configuration Troubleshooting connectivity issues Device readiness (camera/microphone validation) Video visit scheduling and configuration Monitoring & Reporting Monitoring patient message volume and workflow performance Root cause analysis of system failures Adjusting build/configuration to improve user experience Collaboration with marketing, access, and digital teams MyChart Care Companion Building and maintaining care pathways Configuring tasks, questionnaires, and educational content Managing reminders, notifications, and escalations Outcome tracking and patient engagement analytics Workflow testing, validation, and ongoing maintenance Digital Experience Platforms Physician intranet widgets and digital content configuration MyChart intranet updates, knowledge resources, and training materials Collaboration with internal teams to support digital engagement strategies Role Responsibilities Working within Agile and other IT frameworks, the IT Analyst Senior will: Partner with stakeholders to gather, analyze, and document business and technical requirements Support and enhance Epic and healthcare applications Troubleshoot and resolve application issues using strong analytical and root cause analysis skills Lead application upgrades and project initiatives Design and implement solutions across the software development lifecycle Maintain vendor-supported application versions Collaborate with vendors on complex escalations Maintain application infrastructure health including patching and system maintenance Provide documentation, training, and knowledge sharing across teams Participate in on-call rotations for application support Mentor junior team members and facilitate knowledge sharing Required Qualifications Education Associate's degree or equivalent experience required Bachelor's degree preferred Experience 5+ years of IT or healthcare application support experience Experience supporting Epic or healthcare technology platforms strongly preferred Certifications (Preferred) Candidates may be asked to obtain certifications within one year of hire.

Examples include:

Epic Certification (MyChart) ITIL Certification Comp

TIA A+ SQL

Certification Certified Scrum Developer (CSD) OnBase Certification

RHIT / RHIA CAHIMS 3M 360

Systems Administrator Core Competencies Successful candidates will demonstrate: Strong communication and stakeholder collaboration Analytical thinking and problem solving Adaptability in fast-paced Agile environments Ability to translate technical and business requirements into practical solutions A collaborative mindset focused on continuous improvement If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations , this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.