IT System Support & Data Analyst

Job DetailsJob Location:

US OH EPR 001

Mason OH Office - Mason, OH 45040About Inhabit Inhabit is a global proptech software company serving the residential and vacation property management industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit Inhabit.com. About ePremium Insurance As part of the Inhabit company, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance program management. The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company. Job Description ePremium is seeking a highly motivated IT System Support & Database Analyst with strong system support, operational triage, and SQL/database capabilities. This role supports day-to-day IT operations in a fast-paced, dynamic environment, partnering closely with technical teams and business stakeholders to ensure system reliability, data integrity, and effective support delivery. The ideal candidate is detail-oriented, adaptable, and collaborative, with experience balancing "keep-the-lights-on" operational support alongside documentation and continuous process improvement. QualificationsWhat You'll Do (Functions & Responsibilities) The IT System Support & Database Analyst will support core IT systems and data operations, with responsibilities including: System & Operational Support Triage incoming system and data issues, documenting findings, actions taken, and recommended resolutions. Evaluate and prioritize issues to support effective incident management and operational stability. Provide ongoing keep-the-lights-on system and database support, managing recurring operational tasks alongside ad hoc requests. Monitor support queues and intake forms, ensuring issues and requests are routed and tracked appropriately. Manage and update Jira tickets, including task assignment, status tracking, and documentation. Database & Data Support Write, review, and optimize SQL queries to investigate issues, support business operations, and respond to data requests. Analyze and manipulate data using Excel, including advanced formulas, pivot tables, and lookups, often in conjunction with SQL query results. Collaboration, Releases & Process Improvement Assist with implementation, testing, and validation of system releases. Adapt to shifting priorities and take ownership of new challenges in a support-driven environment. Partner with stakeholders to standardize, streamline, and improve business and system processes. Documentation & Training Create and maintain technical, process, and operational documentation for systems and recurring support activities. Maintain internal guides and reference documentation. What We're Looking For (Minimum qualifications) Minimum of 3 years' experience in IT system support and/or database support. Strong experience in IT system support and operational issue triage. Proficiency with SQL and relational databases. Advanced Excel skills, including formulas, pivot tables, and data analysis. Experience managing and documenting work in Jira (preferred). Strong attention to detail and organizational skills. Excellent written and verbal communication skills. Ability to work independently and collaboratively in a fast-paced environment. Ability to adapt to frequently changing systems, priorities, and support needs. Professional demeanor with a customer-focused approach to support. Education Requirements H.S. diploma or GED required Type Full Time, Salaried, Exempt Location Mason, OH We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Benefits Include Competitive Pay Health Insurance:

Medical, Dental, Vision and Prescription Plans Health Savings Accounts Flexible Spending Account Dependent Flexible Spending Account Critical Illness Accident Retirement Savings Plan (401K) with discretionary company match Short and Long Term Disability Company Paid $25,000.00 life insurance Supplemental Life and AD&D Insurance Employee Assistance Program Paid Holidays Paid Vacation Paid Volunteer Time Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.

Qualifications:

What You'll Do (Functions & Responsibilities) The IT System Support & Database Analyst will support core IT systems and data operations, with responsibilities including: System & Operational Support Triage incoming system and data issues, documenting findings, actions taken, and recommended resolutions. Evaluate and prioritize issues to support effective incident management and operational stability. Provide ongoing keep-the-lights-on system and database support, managing recurring operational tasks alongside ad hoc requests. Monitor support queues and intake forms, ensuring issues and requests are routed and tracked appropriately. Manage and update Jira tickets, including task assignment, status tracking, and documentation. Database & Data Support Write, review, and optimize SQL queries to investigate issues, support business operations, and respond to data requests. Analyze and manipulate data using Excel, including advanced formulas, pivot tables, and lookups, often in conjunction with SQL query results. Collaboration, Releases & Process Improvement Assist with implementation, testing, and validation of system releases. Adapt to shifting priorities and take ownership of new challenges in a support-driven environment. Partner with stakeholders to standardize, streamline, and improve business and system processes. Documentation & Training Create and maintain technical, process, and operational documentation for systems and recurring support activities. Maintain internal guides and reference documentation. What We're Looking For (Minimum qualifications) Minimum of 3 years experience in IT system support and/or database support. Strong experience in IT system support and operational issue triage. Proficiency with SQL and relational databases. Advanced Excel skills, including formulas, pivot tables, and data analysis. Experience managing and documenting work in Jira (preferred). Strong attention to detail and organizational skills. Excellent written and verbal communication skills. Ability to work independently and collaboratively in a fast-paced environment. Ability to adapt to frequently changing systems, priorities, and support needs. Professional demeanor with a customer-focused approach to support. Education Requirements H.S. diploma or GED required Type Full Time, Salaried, Exempt Location Mason, OH We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Benefits Include Competitive Pay Health Insurance:

Medical, Dental, Vision and Prescription Plans Health Savings Accounts Flexible Spending Account Dependent Flexible Spending Account Critical Illness Accident Retirement Savings Plan (401K) with discretionary company match Short and Long Term Disability Company Paid $25,000.00 life insurance Supplemental Life and AD&D Insurance Employee Assistance Program Paid Holidays Paid Vacation Paid Volunteer Time Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.