IT End User Services Analyst

View More Jobs IT End User Services Analyst Westerville, OH, United States Job Description Job Summary The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects. This position will be based onsite at Vertiv's Westerville, OH - HQ location.

Responsibilities :

Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary. Provide second-level user support for hardware and software issues. Assist in hardware and software installation/configuration according to corporate policies and guidelines. Aid in troubleshooting and diagnosing hardware/software errors. Support PC replacement programs and emergency equipment exchanges. Provide hands-on assistance for IT project implementations. Help with local backup operations in alignment with corporate policies. Maintain confidentiality on all user data and related information. Perform miscellaneous job-related duties as assigned.

Requirements :

A+ certificate or 1-2 years' experience in an end user support environment 1-3 years of experience in MS Windows desktop operating system deployment. Basic understanding of Software Distribution and Patch Management tools. Experience with ITSM systems like ServiceNow. Basic knowledge of network infrastructure and security principles. Medium lifting (30 lbs. - 45 lbs.) Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders). Up to 10% travel The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development About Vertiv Vertiv is a $10.

2 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com. About the Team Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. Apply Now Job Info Job Identification 20271083 Job Category Infrastructure Posting Date 04/29/2026, 11:22 AM Locations Westerville, OH, United States © MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map Westerville, OH, United States Copy to Clipboard Similar Jobs Sales & Market Intelligence Analyst, Services Westerville, OH, United States Posted on 04/13/2026 Sales & Market Intelligence Analyst, Services This role will support the data center aftermarket services business by delivering data-driven insights that inform commercial strategy, market positioning, and growth initiatives. This role will analyze sales performance, market trends, and partner dynamics to identify opportunities for expansion and operational improvement. Working cross-functionally with Sales, Marketing, Finance, and Sales Operations, the analyst will translate complex data into actionable recommendations that support strategic planning, optimize channel performance, and strengthen customer and partner engagement. RESPONSIBILITIES