Technology Consultant / MSP Engineer

Technology Consultant / MSP Engineer CGPC Solutions Philadelphia, PA Job Details Part-time | Full-time $45,455 - $75,000 a year 13 hours ago Benefits Health insurance Unlimited paid time off Paid time off Employee assistance program Professional development assistance Opportunities for advancement Qualifications Mobile device support Operating systems Software troubleshooting Customer service Server troubleshooting Equipment troubleshooting Windows Technical support Driver's License Project management Cloud service support Computer hardware Desktop (troubleshooting support) Computer networking Networking equipment (troubleshooting support) macOS administration macOS Active Directory Mobile devices Full Job Description CGPC Solutions is a boutique technology consulting firm serving businesses throughout the Delaware Valley. We provide managed IT services, cybersecurity consulting, Apple and Windows support, cloud solutions, project management, and strategic technology guidance to organizations that depend on technology to operate successfully. We are seeking a Technology Consultant who can do more than fix computers. This position is ideal for a professional who enjoys working directly with business owners, managers, and end users while solving complex technology challenges. Successful consultants at CGPC Solutions are trusted advisors to our clients, not simply technicians.

WHAT MAKES THIS POSITION DIFFERENT

Associates are expected to operate with a high degree of professionalism and accountability. Every consultant tracks their own time, documents their work, manages billable activities, contributes to invoicing, and provides recommendations that create measurable value for our clients. If you are looking for a traditional help desk position where work is assigned and tracked for you, this may not be the right opportunity.

RESPONSIBILITIES

Provide onsite and remote support for small and mid-sized business clients. Support Microsoft Windows, Microsoft 365, Apple macOS, iPhones, iPads, networking equipment, servers, cloud services, and business applications. Perform troubleshooting, repairs, upgrades, migrations, and technology deployments. Assist with cybersecurity initiatives including endpoint security, backup management, MFA, compliance requirements, training / testing, and security best practices. Manage and document service tickets thoroughly and professionally. Accurately track billable and non-billable consulting time. Prepare client-facing documentation and recommendations. Participate in project planning and implementation. Maintain professional relationships with clients and act as a trusted technology advisor.

REQUIRED QUALIFICATIONS

Strong experience supporting Windows and Microsoft 365 environments. Working knowledge of Apple macOS and Apple devices. Experience troubleshooting hardware, software, networking, and cloud services. Excellent written and verbal communication skills. Ability to work independently with minimal supervision. Strong organizational and time-management skills. Ability to professionally interact with executives, managers, and end users. Valid driver's license and reliable transportation.

PREFERRED EXPERIENCE

Managed Service Provider (MSP) experience. Cybersecurity experience. Microsoft 365 administration. Business networking and firewall management. Server administration. Virtualization technologies. Backup and disaster recovery platforms. Apple business environments. Project management experience.

WHO SUCCEEDS HERE

The people who thrive here are naturally curious, self-motivated, accountable, and comfortable taking ownership of their work. They understand that technology consulting is both a technical profession and a business profession. They know how to solve problems, communicate effectively, document their work, and demonstrate value to clients.

COMPENSATION & BENEFITS

Competitive compensation based on experience. Performance bonuses. Health care allowance. Flexible scheduling. Unlimited PTO. Professional development opportunities. Exposure to cybersecurity, consulting, project management, and advanced business technologies. Opportunities for career advancement within a growing technology consulting firm.

HOW TO APPLY

Please submit your resume along with a brief cover letter explaining:

• Your technical background
• Why you believe you would succeed in a consulting environment
• Your experience tracking billable time, documentation, or client-facing work\
• Please answer these three questions in your cover letter 1.

Describe a technical problem you solved completely on your own. 2. Have you ever tracked billable time? If so, what system did you use? 3. A client calls and says, "the internet is down." What are the first five things you would check?

Send applications to:

CGPC Solutions is an Equal Opportunity Employer.

Job Types:

Full-time, Part-time Pay:

$45,455.00 - $75,000.00 per year

Benefits:

Employee assistance program Health insurance Paid time off Professional development assistance Application Question(s): Describe a technical problem you solved completely on your own. Have you ever tracked billable time? If so, what system did you use? A client calls and says, "the internet is down." What are the first five things you would check?

Work Location:

In person