Client Implementation & Support Manager

Client Implementation & Support Manager MYCA Material Handling Solutions Cary, NC Job Details Full-time $67,000 - $72,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Professional development assistance Opportunities for advancement Life insurance Qualifications Non-technical user support Teamwork Data validation techniques Data preparation projects Software deployment Software implementation User training (technical support) Bachelor's degree Attention to detail Requirements analysis Instructor-led training (training delivery method) System deployment Business Administration Implementing IT solutions Progress tracking (project management tasks)

Full Job Description Position Title:

Client Implementation & Support Manager

COMPANY SUMMARY

MYCA:

Material Handling was named the 22nd fastest growing Woman Business Entity in the U.S. by American Express and Women's Presidents Organization. MYCA is a leading disruptive innovator in technology solutions, uniquely set apart by providing customers with complete cost transparency and data visibility.

MYCA:

Material Handling is experiencing significant organic growth and is in search of new team members to further our growth.

POSITION SUMMARY

• This is a client-facing role, with travel required.
• We are seeking Client Implementation & Support Manager to join our team!

MYCA has been building a custom ERP system for a local forklift dealer and is now ready for deployment in the upcoming months. The individual in this position will be responsible for the management and delivery of this technology to each of the client's branches, led by the Business Analyst. The individual will also educate clients on how to use software and work directly with the Business Analyst to meet key project milestones. This position will be responsible for all future rollouts of this new technology solution to additional clients.

PRINCIPAL RESPONSIBILITIES

• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated
• Maintain required project documentation
• Serve as a liaison between business and technical aspects of projects
• Travel to client locations to deliver in-person training, system setup, and support during go-live
• Configure and set up inventory location systems, including barcode creation and inventory counting
• Provide clear and engaging software training to users at all levels
• Serve as liaison between the client and internal development team to communicate needs, enhancements, and issues
• Maintain and update Standard Operating Procedures (SOPs) and system documentation
• Collect data and other required information to customize software to client requirements
• Support issue resolution, troubleshoot technical challenges, and escalate as needed
• Plan and implement large IT projects

WHERE IS THE WORK

• During implementation this work will include travelling to each of the clients branches throughout the Southeast of the United States
• Travel will be required to implement this technology solution to each new client
• Hybrid work is required when there is no active implementation (2-3 days per week in the office)
• A local Raleigh, NC candidate is preferred, but MYCA is willing to consider a strong candidate within 150 miles of Raleigh, NC.

QUALIFICATIONS

2+ years of implementation experience Strong project management skills Excellent communication and presentation skills, with the ability to effectively convey complex technical information to diverse audiences Perform data cleansing, formatting, and validation to ensure accurate and complete information is migrated into the system. Deadline and detail-oriented Strong analysis and critical thinking skills Proven experience implementing new software solutions or technology systems Strong project coordination or project management skills, including milestone tracking Technical proficiency with online portals, inventory systems, or related software Excellent communication and training skills for both technical and non-technical users Strong problem-solving skills and attention to detail Experience within the material handling industry is a plus

EDUCATION

Bachelor's degree in business administration, information technology, logistics, or a related field

BENEFITS

Recognition and career advancement opportunities based on performance Work in a supportive and collaborative team environment Join a company known for its innovation and commitment to customer satisfaction Access to Company Gym and workout facility, Raleigh local Benefits include PTO, 11 paid holidays, and company sponsored medical insurance Company 401(k) with match Educational and training opportunities through company programs

Job Type:

Full-time Pay:

$67,000.00 - $72,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Professional development assistance Vision insurance

Work Location:

Hybrid remote in Cary, NC 27518