Client Technology Consultant Lead

Client Technology Consultant Lead Dartmouth College remote work United States, Hampshire, Hanover 7 Lebanon Street (Show on map) Apr 06, 2026 Position Information Posting date 04/06/2026 Closing date Open Until Filled Yes Position Number 1128810 Position Title Client Technology Consultant Lead Hiring Range Minimum $68,600 Hiring Range Maximum $85,700 Union Type Not a Union Position SEIU Level Not an SEIU Position FLSA Status Exempt Employment Category Regular Full Time Scheduled Months per Year 12 Scheduled Hours per Week 40 Schedule This position is regularly scheduled Monday through Friday, 8 AM to 5 PM Location of Position Hanover, NH Remote Work Eligibility? Hybrid Is this a term position? No If yes, length of term in months. NA Is this a grant funded position? No Position Purpose The Client Technology Lead works closely with Client Services leadership to design and build a service portfolio for the smooth, effective, and efficient delivery of IT support and consulting to the campus. This role involves providing technical expertise for solutions, systems, and devices for the portfolio and its clients. The Client Technology Lead is responsible for the support, client relationships, and collaborations associated with the portfolio. Description Required Qualifications

• Education and Yrs Exp Bachelor's degree Required Qualifications
• Skills, Knowledge and Abilities Bachelor's degree or Associate degree with relevant professional certifications.

1-2 years of related experience in a client-focused technology environment. Demonstrated leadership in providing outstanding customer service. Demonstrated expertise in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, and mobile devices via current certifications, education, and/or experience. Experience executing client-centric technology support services. Experience using IT service management software. Ability to mentor and teach others. Experience analyzing client technology needs and designing solutions to improve the client experience. Experience designing and modifying processes to improve the client experience. Preferred Qualifications Experience working in an academic environment. Technology-related professional certifications such as HDI. Bachelor's degree or higher in a relevant field. Experience with scripting or coding concepts and tools. Experience with endpoint management concepts and tools such as SCCM and JAMF. Experience leading projects in an Agile environment. Experience automating tasks for service delivery. Experience participating in staff recruitment and hiring. Department Contact for Recruitment Inquiries Kyle Hastbacka Department Contact Phone Number kyle.m.hastbacka@dartmouth.edu Department Contact for Cover Letter and Title Joel Vodila, Director of Client Technology Services Department Contact's Phone Number Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function Special Instructions to Applicants Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

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//policies.dartmouth.edu/policy/tobacco-free-policy Additional Instructions Quick Link https://searchjobs.dartmouth.edu/postings/85206 Key Accountabilities Description Technology Portfolio Management

• Designs and develops the operational processes associated with the portfolio.

Supports and acts as team escalation point for technologies within the portfolio and related services. Represents team technical expertise in working with leadership. Delivers and maintains services in the service portfolio. Identifies opportunities for process improvement and leads process improvement initiatives. Leads and manages projects associated with the portfolio. Maintains relationships with vendors and acts as a liaison to represent institutional needs. Percentage Of Time 55 Description Collaboration and Relationship Management

• Builds relationships with clients by understanding and representing their business needs.

Consults with clients to design and deliver solutions aligned to client needs. Works with leadership to promote cross-team communication, collaboration, processes, and services. Mentors colleagues by sharing knowledge, offering advice and providing assistance as needed. Percentage Of Time 20 Description Leadership

• Executing strategic vision, roadmap, and goals as defined by Client Services leaders.

Contributes to tactical and strategic planning for a portfolio of client focused services as defined by Client Services leadership. Works with leadership to identify and manage solutions and resources needed to align delivery of services on the technology roadmap. Continuously engages in professional development to build leadership and technology expertise. Supports innovations to transform the definition and delivery of IT services at Dartmouth. Percentage Of Time 15 Description Staff Management

• Coaches and mentors team members in technical skills. Percentage Of Time 5 Description Other Duties as Assigned. Percentage Of Time 5
• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.