Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
IT Operations Analyst
Job
Innocura
Remote
$67,500 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
73
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Onsite & Basic Technical Support Onsite & Basic Technical Support Overview Under the direction of the Director, IT & Infrastructure, the IT Operations Analyst supports the day‑to‑day operational stability of Innocura's technology environment by coordinating IT incidents, service requests, and routine operational processes. This role serves as a central point of coordination for ticket triage, vendor and MSP engagement, incident tracking, and stakeholder communication, ensuring issues are addressed efficiently and consistently. The IT Operations Analyst helps execute established IT processes, supports basic onsite technical tasks as needed, and ensures incidents and requests are properly documented, communicated, and resolved. This position emphasizes operational execution, communication, and follow‑through rather than system design or engineering, and plays a key role in maintaining reliable IT operations across Innocura practices. Who We Are At Innocura Nephrology, we are building an integrated national nephrology practice to advance innovation in patient care, strengthen practice operations, and empower nephrologists to thrive. Key Job Responsibilities Onsite & Basic Technical Support Occasional travel onsite to Innocura practices as needed to support basic IT tasks and incident resolution. Perform basic hands‑on troubleshooting under the guidance of the MSP and IT leadership, including: o Installing and configuring printers and scanners. o Physically setting up equipment (workstations, monitors, peripherals). o Plugging in, powering on, and validating new or replacement hardware. o Running through standard setup and validation checklists. Assist with basic network troubleshooting, such as: o Verifying cabling and physical connections. o Confirming power, link lights, and basic connectivity. o Coordinating testing with the MSP during network or firewall‑related issues. o Support equipment swaps, replacements, and break/fix tasks during outages or onboarding events. o Document onsite work performed and escalate unresolved issues to the MSP or IT leadership. Incident, Ticket, & Vendor Coordination Serve as the primary day-to-day operational contact for IT incidents, service disruptions, and related tickets. Monitor incoming tickets and alerts; validate categorization, priority, and impact; and route incidents to the appropriate internal teams, MSP, or vendors. Coordinate incident resolution activities with MSPs and vendors, ensuring they have the information needed to troubleshoot effectively. Track incidents and tickets through resolution, ensuring timely follow-up, proper closure, and accurate documentation. Communication & Incident Documentation Draft and distribute standardized incident and outage communications, including initial notifications, status updates, and resolution notices. Provide routine, clear status updates to stakeholders using approved templates. Escalate delays, risks, or communication issues to IT leadership as needed. Prepare post-incident summaries and assist with root-cause documentation based on input from technical teams. Maintain accurate incident records to support audits, reporting, and trend analysis. Operational IT Processes & Continuous Improvement Execute and track IT onboarding and offboarding tasks, ensuring completion of access, device, and vendor-related checklists. Identify and escalate exceptions, gaps, or process breakdowns to IT leadership. Follow ITIL-aligned incident and request management processes. Identify recurring issues and flag opportunities for process improvement. Maintain and update knowledge base articles and SOPs as directed. Pull reports for Analytics or IT functions as needed.