IT Process Design & Governance Analyst

Salary Confidential Position range in Collin County $73k - $135k Per Year IT Process Design & Governance Analyst

BLUE CROSS/BLUE SHIELD-HEALTH CARE SERVICE CORP

Occupation:

Data Scientists

Location:

Richardson, TX - 75082

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

05/13/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Onsite and Remote options

Updated:

05/16/2026

Expires:

06/22/2026

Agency Job ID:

R0048525

Job #: 17014376 Job Requirements and Properties Help for Job Requirements and Properties. Hybrid Education Bachelor's Degree Experience 24 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Benefits Help for .

NAME OF EMPLOYER

Health Care Service Corporation

POSITION TITLE

IT Process Design & Governance Analyst

POSITION LOCATION

1001 E. Lookout Drive, Richardson, TX 75082 JOB

DESCRIPTION

Identify opportunities to implement new processes or tools that will speed A&P operations or improve governance w/in IT. Recommend & implement enhancements to operational & governance processes. Identify opportunities to enhance, expand, & automate these processes. Contribute to cross-functional teams to pursue operational improvement opportunities. Define business & technical requirements for operational tools & processes. Assist in assessing & prioritizing competing business needs from multiple areas. Work closely w/ customers to build mutually-beneficial relationships. Provide consultation to management w/in A&P. Analyze issues to provide strategic insight to decision-makers. Participate in wide-ranging efforts to improve quality & velocity of IT work. Contribute to our department's mission & vision for value we will deliver. Implement tools to automate business processes & department workflows. Synthesize new needs w/ tool's existing capabilities to define specifications that fit w/in system's operational paradigms (identify the right tool for the job). Design application interfaces as part of automation efforts. Model business & IT data in support of automation efforts, metrics, & reporting. Design & develop forms & workflows in industry tools such as Microsoft Power Apps & Power Automate. Work closely w/ customers in A&P departments to identify collaboration needs. Enforce robust standards for document management. Contribute to definition & implementation of mechanisms for metadata-driven management of document repositories & data lists. Enable advanced collaboration capabilities in industry tools such as Microsoft Point & Teams. Support use, maintenance, & enhancement of Sightline ATPM, our enterprise tool for application & technology portfolio management. Contribute to modeling of attributes of applications, technologies, capabilities, features, & other logical & physical IT entities. Assist w/ creation of relationships b/n ATPM entities. Promote & enforce standards for validity of records in ATPM system. Work w/ other enterprise stakeholders to gather requirements for enhancements. Contribute to definition & implementation of operational processes for ensuring data completeness, accuracy, & currency. Contribute to documentation that accurately describes Sightline & its integration w/ partner systems. Write specifications for ATPM system enhancements, & participate in user acceptance testing of them. Work w/ our Sightline ATPM vendor to explain & organize enhancements & fixes. Support users of Sightline ATPM as needed. Contribute to definition & creation of metrics & reports to monitor effectiveness of processes. Create data visualizations using industry-standard tools such as Tableau & Power BI to enable data-based decision-making by department leaders. Assist in automating extraction of data from corporate systems & repositories to support metrics & reporting needs. Work w/ customers in A&P departments to understand key communications priorities. Monitor events & initiatives across A&P to identify opportunities for communication & promotion. Contribute to development & execution of robust communication plans that accurately describe purpose, message(s), audience(s), channel(s), & events. Assist in identifying optimal communication channels for every message & audience. Independently create communications materials that delight stakeholders. Employ graphic design skills & sensibilities to create appealing communications. Contribute to design & execution of engaging communications events.

Telecommuting:

This is a Flex role (3 days in office / 2 days remote).

REQUIREMENTS

This position requires a Bachelor's degree, or foreign equivalent, in Computer Science, Applied Computer Science, Computer Applications, or in a related field and 2 years of experience as a Business Analyst, Information Technology Analyst, or in a related occupation. Must have experience with the following skills: (1) IT portfolio management practices, including IT Estate Management, Application Portfolio Management, Technology Portfolio Management, Product Portfolio Management, and Project Portfolio Management; (2) Apply Agile/Scrum, SDLC, and Waterfall IT methodologies to support the design, development, implementation, and maintenance of IT applications; (3) Project management, including estimation of project effort, timeline, and costs; planning and executing project activities; status review and reporting; risk management; issue resolution; and facilitating communication among process and project stakeholders to optimize collaboration; (4) Maintain project schedule, release plan, sprint backlog, and other necessary artifacts of execution; (5) Implement, service process improvement methodologies; (6) Develop and deliver training materials related to processes, and assisting customers and stakeholders with processes; and (7) Office authoring and collaboration tools (Word, Excel, Visio, Point, etc.) and project and sprint management tools (MS Project, Jira, etc.).

RATE OF PAY

$73,154 - $125,900 per year To learn more about available benefits, please click https://careers.hcsc.com/totalrewards.

To apply:

email resume to hrciapp@bcbsil.com and reference R0048525.