IT/Systems Analyst

Description:

Reporting to the Senior Director, IT, this role will provide day-to-day technical support across our three PA facilities, ensuring smooth IT operations and reliable ERP performance. The ideal candidate is a problem-solver with strong prioritization skills, eager to work in a collaborative, small-team environment where flexibility is key.

End-User Support:

Provide on-site and remote support for desktops, laptops, printers, mobile devices, and peripherals.

Software & Application Support:

Troubleshoot issues with Microsoft 365, ERP system, and other business software.

ERP System Support:

Assist with ERP user support, data maintenance, and troubleshooting; collaborate with the business process owners for continuous improvement.

Business Intelligence:

Support reporting and dashboard development; assist users in accessing and interpreting data.

Vendor/Partner Coordination:

Work with managed service providers for network and infrastructure escalations.

Documentation & Training:

Maintain IT knowledge base, create user guides, and provide basic training to staff.

Project Participation:

Support IT projects such as software upgrades, ERP enhancements, and process automation.

Cross-Site Flexibility:

Work primarily at the Plymouth Meeting Plant, with travel to Conshohocken and North Wales sites.

Requirements:

Qualifications Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). 2-4 years of IT support or systems experience. Strong troubleshooting skills for hardware and software issues. Knowledge of Microsoft 365, ERP systems, and reporting tools. Familiarity with SQL, Power BI, or similar BI/reporting platforms preferred. Excellent communication and customer-service mindset. Ability to manage multiple tasks in a fast-paced environment.