Senior Process Analyst

Job Listing ID:

4482588

Job Title:

Senior Process Analyst Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

04/29/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

United States Secret Fully remote Project/Program Management Overview GovCIO is currently hiring for a Senior Process Analyst to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position. Responsibilities As a Senior Process Analyst, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP).

Core responsibilities include:

Meet with stakeholders to understand and collect complex business requirements, acting as the primary bridge between mission owners and technical teams. Document requirements in the form of Enhancement Requests and User Stories, ensuring each includes clear, concise, and testable acceptance criteria. Perform verification testing on ServiceNow services and modules built by the development team to ensure alignment with documented requirements and user needs. Explain ServiceNow capabilities and platform usage to business users, facilitating training and driving platform adoption across the USCG. Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule. Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules. Minimize technical debt by advocating for "out-of-the-box" alignment and adhering to ServiceNow platform governance best practices. Maintain cybersecurity compliance by ensuring business processes and application designs conform to USCG system security requirements and federal data protection standards. Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan. Qualifications High School with 6

• 9 years (or commensurate experience) Required Skills & Experience Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform.

Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment. Experience documenting requirements specifically for USCG, DoD, DHS, or federal cybersecurity-focused environments. Proficiency in quality assurance (QA) and verification testing within the ServiceNow platform. Strong communication skills with the ability to lead stakeholder meetings and translate technical capabilities into business value. Ability to manage tasks in a fast-paced environment, focusing on process efficiency and operational readiness.

Clearance Required:

Active Secret Clearance Preferred Skills & Experience Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs. Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM). Familiarity with ITIL framework and enterprise IT governance. Strong analytical, problem-solving, and continuous improvement mindset. Posted Salary Range USD $100,000.00

• USD $130,000.00 /Yr. Company Overview GovCIO is a team of transformers
• people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things
• for our cu.

..

Job Classification:

Computer Systems Analysts Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A