Sr GCC Tech Analyst

Sr GCC Tech Analyst has achieved technical proficiency and knowledge of electronic trading systems. The analyst is expected to demonstrate the following traits:

• Strong customer service talent that continually strives to achieve customer satisfaction
• Sound verbal, written, and analytical skills that showcase thoughts, problems, and solutions
• Proactive and self-motivated, effort driven work ethic that strives to over achieve
• Excellent teamwork qualities that enhance the group is a must-have.
• Flexibility within their role as the needs of CME Group change due to new technology Responsibilities will include and not be limited to the following:
• Field customer inquiries relating but not limited to Globex functionality, market events, connectivity, business technology, and product schedules
• Fluently conduct architectural discussions regarding current and future states of Globex or other trading systems
• Perform technical investigations for both internal and external clients - be able to articulate difficult and complex problems and solutions to a broad range of audiences
• Develop ad-hoc queries and perform complex data analysis to support or change policy, process, procedures and technology
• Support of all deployments including bug fixes and new functionality (This may include weekend or after-hours support from time to time)

Principle Accountabilities:

Utilizing skilled proficiency, execute duties that provide accurate, precise, timely information to consumers of our services while minimizing risk to these consumers and to CME Group. Quickly identify the business need in order to understand the consequence and impact. Measure the sense of urgency and determine the best course of action. The Senior Analyst will display a working knowledge of the following GCC Tech and GCC primary duties:

• Critical assistance involving order cancel, status, and net positions
• Provide functional and technical support for our all electronic trading and clearing systems and applications such as iLink, MDP, CME Direct, Drop Copy, STP, Corvil, Splunk, FIX Protocol, etc.
• Proactively perform mission-critical impact analysis utilizing all tools at your disposal
• Respond, investigate and properly escalate alerts and issues impacting system/market performance and integrity
• Continually evaluate current process and procedure and when necessary improvise and introduce new ways to improve efficiency Customer Service - Support and foster the image and brand of GCC and CME Group through all interactions with customers. The Senior Analyst will consistently display the following characteristics:
• Professional communication and conduct
• Friendly tone through written and verbal correspondence
• Provide concise, thoughtful, and deliberate responses
• Accountability for one's actions/work
• Treat customer concerns with high importance Teamwork - Continue to strengthen the GCC's culture of teamwork by identifying and maximizing opportunities for cooperation, coordination and collaboration. The candidate should be able to consistently demonstrate:
• Be approachable, courteous and proactive to teammates requiring assistance
• Receptive to feedback and a willingness to improve
• Possess a solution oriented mindset when confronted with challenges or when voicing concerns
• Ensure the team is knowledgeable and prepared for upcoming enhancements when learning of new information or running point on an effort Qualifications 3+ years of trading industry experience Prior experience supporting customers via verbal and written communication Proficient in MS Windows and MS Windows Office suite Familiarity with Unix based systems - using the command line Understanding of the FIX Protocol Preferred Basic understanding of network protocols, topology and tools Familiarity with databases - Oracle and/or Hadoop experience Prior experience (and enjoyment) working within a mission-critical, time-sensitive and high stress environment Advanced experience using Excel Futures industry experience This role supports the U.

S. Second Shift - Sunday-Thursday, 10am-6:30pm CST. Please note, the schedule is potentially subject to change. This role is hybrid and requires the incumbent to be onsite in our Chicago office 3 days a week, with flexibility. CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $81,100-$135,100. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.

CME Group:

Where Futures are Made CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice:

Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here. As the world's leading derivatives marketplace, CME Group is where the world comes to manage risk. We enable clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data - empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes foreign exchange energy agricultural products and metals. We meet uncertainty and volatility with confidence and clarity, across the trading lifecycle and around the world. Hear more about our employee experience Get a look inside CME Group and see what makes us tick A rewarding career is only the beginning Best Place to Work Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Additionally, CME Group does not communicate with job applicants over Telegram. Learn more here. For U.S. employment, CME Group is legally required to validate a new hire's employment eligibility by having them complete an Employment Eligibility Verification (Form I-9) companied with legally acceptable proof of identity and work authorization (as listed on the Form I-9). CME Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters below for more details. E-Verify Notice E-Verify Notice Español U.S. Right to Work Notice U.S. Right to Work Notice Español