Technical Analyst 1

Technical Analyst 1 Albuquerque, NM Job Details Full-time $3,844.53 - $5,399.33 a month 1 day ago Benefits Health insurance Dental insurance Vision insurance Life insurance Qualifications Procedural guides Customer service Writing skills Training material drafting Windows Supervising experience Project management Bachelor's degree Team management Staff training Organizational skills macOS Customer support Systems & applications support Equipment inventory management Communication skills Entry level Cross-functional communication Intune Active Directory management Under 1 year Full Job Description Technical Analyst 1 Requisition ID req36227 Working Title Technical Analyst 1 Position Grade 12

Position Summary Position Summary:

Technical Analyst 1 will assist in overseeing daily technology needs for the Finance Services and Human Resources divisions. Resolves routine to moderately complex problems. Serves as a technical resource to users/departments in deriving needs assessments, proposals, implementing requests, and solutions. May supervise or provide functional directions to support staff and/or student employees. The ideal candidate will have a combination of effective communication, technical, and organizational skills; excellent problem-solving skills; and solid customer support skills to support a diverse customer base. See the Position Description for additional information. Conditions of Employment Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check prior to starting work. Minimum Qualifications Bachelor's degree; at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis. Preferred Qualifications Proficient in Windows/Macintosh administration, troubleshooting, and basic project management. Experience with Active Directory groups and user access. Knowledge of Endpoint Life Cycle Management with experience in using Intune and JAMF to image, deploy, and secure endpoint devices. Ability to provide Tier 1/2 technical support, coordinating help desk operations to resolve staff technical issues. Effective communication for interacting with various departments, including the ability to train staff on new systems, troubleshoot software issues, and manage user access. Experience in inventory management of computers and related equipment Ability to write processes and procedures, create training materials, and keep them up to date. Ability to handle stress and shifting priorities. Understanding of data security and privacy regulations. Knowledge of UNM IT standard operating procedures. Additional Requirements Applications need to include a complete professional work history with dates and hours worked. Campus Main - Albuquerque, NM Department IT Campus Outreach & Engagement (362A) Employment Type Staff Staff Type Regular -

Full-Time Term End Date Status Exempt Pay Monthly:

$3,844.53 - $5,399.33 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 4/13/2026 Eligible for Remote Work Yes Eligible for Remote Work Statement This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite. This option is after a period, the employee may be eligible for a telecommuting/hybrid remote work arrangement at the discretion of their supervisor, based on business needs and successful completion of training. Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Include Resume/UNMJobs application and Cover Letter. A cover letter, for assessing additional skills and abilities that were not mentioned in the resume, as well as serving as a writing sample of communication skills. Applicants submitting incomplete application packages may not be considered for interview. Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html.

Refer to https:

//policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.