Technical Applications Analyst

Boston, MA Technical Applications Analyst Contract to Perm Boston, MA Posted 16 hours ago

Talener Title :

Technical Applications Analyst Location:

Hybrid

• Boston (~2 days a week in office)

Client:

Publicly traded regional P&C insurer, Boston-based ~$1.25B in revenue, ~570 employees, and a dominant player in the New England market with roughly 10% market share in their home state. They write personal and commercial lines (auto, homeowners, umbrella, BOP) exclusively through independent agents. Consistently ranked a top place to work. The IT/MIS team is in active transformation mode

• the manager is rebuilding the team's mandate around platform ownership and AI enablement. Stable company, long-tenured employees, genuine investment in modernization. Role Description This is a builder role
• not a ticket-closer. A well-established insurance company is investing in maturing its enterprise platform footprint, and this person will be on the ground floor of that shift. You'd be coming in as the dedicated platform owner for Box and ServiceNow, with a mandate to move both from "live but stalled" to continuously improving. Year one is about getting your hands dirty
• understanding the platforms, identifying real business use cases across Claims, Underwriting, Billing, and Operations, and shipping something meaningful (think: an AI or automation use case that creates visible ROI).

Year two is about owning the roadmap and driving strategy. You'd be sitting on a 9-person IT team, with a soon-to-be-hired enterprise systems architect who will serve as a direct mentor. There are 3 levels of growth above this role. Leadership is non-micromanaging

• they want someone who can take a directive and run. Required Skills 1-3 years of experience in a business systems analyst, application analyst, or similar role Hands-on experience with ServiceNow (required) and/or Box (strong plus) Ability to manage the full platform lifecycle
• intake, config, testing, deploy, validate, iterate Comfortable defining baseline metrics and measuring business outcomes Strong communicator who can work across both technical and business stakeholders Self-starter
• someone who can operate with autonomy and take ownership Nice to Have Familiarity with AI/LLM tools (Copilot, Gemini, or similar) Experience with managed service vendor relationships Prior insurance industry exposure Relevant certifications (ServiceNow, Box, etc.) CS, engineering, or math degree
• but not required if you have the track record Compensation Contract-to-hire opportunity, hourly rate is $35/hour.

For additional information or to apply, please contact Maggie McLaughlin at mmclaughlin@talener.com . #

LI-HYBRID

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Title :

Technical Applications Analyst Location:

Hybrid

• Boston (~2 days a week in office)

Client:

Publicly traded regional P&C insurer, Boston-based ~$1.25B in revenue, ~570 employees, and a dominant player in the New England market with roughly 10% market share in their home state. They write personal and commercial lines (auto, homeowners, umbrella, BOP) exclusively through independent agents. Consistently ranked a top place to work. The IT/MIS team is in active transformation mode

• the manager is rebuilding the team's mandate around platform ownership and AI enablement. Stable company, long-tenured employees, genuine investment in modernization. Role Description This is a builder role
• not a ticket-closer. A well-established insurance company is investing in maturing its enterprise platform footprint, and this person will be on the ground floor of that shift. You'd be coming in as the dedicated platform owner for Box and ServiceNow, with a mandate to move both from "live but stalled" to continuously improving. Year one is about getting your hands dirty
• understanding the platforms, identifying real business use cases across Claims, Underwriting, Billing, and Operations, and shipping something meaningful (think: an AI or automation use case that creates visible ROI).

Year two is about owning the roadmap and driving strategy. You'd be sitting on a 9-person IT team, with a soon-to-be-hired enterprise systems architect who will serve as a direct mentor. There are 3 levels of growth above this role. Leadership is non-micromanaging

• they want someone who can take a directive and run. Required Skills 1-3 years of experience in a business systems analyst, application analyst, or similar role Hands-on experience with ServiceNow (required) and/or Box (strong plus) Ability to manage the full platform lifecycle
• intake, config, testing, deploy, validate, iterate Comfortable defining baseline metrics and measuring business outcomes Strong communicator who can work across both technical and business stakeholders Self-starter
• someone who can operate with autonomy and take ownership Nice to Have Familiarity with AI/LLM tools (Copilot, Gemini, or similar) Experience with managed service vendor relationships Prior insurance industry exposure Relevant certifications (ServiceNow, Box, etc.) CS, engineering, or math degree
• but not required if you have the track record Compensation Contract-to-hire opportunity, hourly rate is $35/hour.

For additional information or to apply, please contact Maggie McLaughlin at mmclaughlin@talener.com . #

LI-HYBRID

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