Technology Analyst

JOB DEADLINE TO APPLY IS SUNDAY, APRIL 26, 2026, AT 11

59 PM

OR EARLIERTHIS JOB POSTING MAY CLOSE EARLIER IF WE RECEIVE 75 APPLICATIONS BEFORE THE 4/26/26 DEADLINE, WHICHEVER COMES FIRSTIF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELYA

resume and cover letter are not required with your application, but highly encouraged.

Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes!

ABOUT MTC

The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area. MTC provides services to the Association of Bay Area Governments (ABAG). For more information about MTC, visit www.mtc.ca.gov.

ABOUT THE

SECTIONThe Metropolitan Transportation Commission (MTC) is committed to fostering an equitable and inclusive workplace. The Technology Services Section (TSS) supports this commitment by promoting professional growth, innovation, and a culture grounded in collaboration and continuous improvement. TSS leads the agency's technology strategy, delivering sustainable technology solutions that elevates efficiency, collaboration and user experience.

ABOUT THE

TEAMThe Technology Services Section (TSS) ensures the stability, security, and strategic evolution of MTC's technology environment. Within TSS, the Service Delivery Unit is responsible for the day-to-day operations and support of Enterprise applications, end-user services, and cloud-based systems. The unit focuses on delivering reliable, user-centered technology services, managing application lifecycles, supporting staff productivity tools, and maintaining strong partnerships across the organization.

EXAMPLE OF DUTIES

Key ResponsibilitiesAdminister and support enterprise applications and end-user technology platforms.

Provide advanced technical support, including troubleshooting, issue resolution, and escalation as needed.

Coordinate with vendors on licensing, renewals, system support, and service delivery.

Support application lifecycle management, including evaluation, consolidation, and optimization of systems.

Contribute to IT service management processes, including ticketing systems, knowledge base development, and service improvements.

Assist with onboarding/offboarding processes, hardware and software deployment, and user support services.

Develop and maintain clear technical documentation and user-facing resources.

Support implementation of security, access control, and change management practices.

Participate in projects by supporting planning, coordination, audit needs and execution of technology initiatives.

Collaborate with internal stakeholders to identify needs and improve technology services.

Incorporating service level agreements on systems and procedures to ensure the Service Delivery's role and function supports the delivery of the highest possible standard of technology support and customer service within available resources.

SUPPLEMENTAL INFORMATION EMPLOYMENT REQUIREMENTS

Successful completion of a background check, professional references and the Employment Eligibility Verification Form I-9. DISABILITYThe Human Resources Department will make reasonable efforts in the recruitment or skills assessment process to accommodate applicants with disabilities. If selected for an interview or testing, and you require accommodation, please notify the Human Resources Department when confirming your interview or test.

APPLICATION

ASSISTANCEIf you need technical assistance with your online application, please contact Applicant Support at (855) 524-5627, available from 8:00 AM to 5:00 PM (PST) Monday through Friday, excluding holidays.

All MTC employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.