Job Description
Senior IT Operations Center Analyst Brown University Health - 3.6 Providence, RI Job Details Full-time $67,724.80 - $111,716.80 a year 1 day ago Qualifications Team supervision Telecommunications network performance monitoring IT system monitoring Windows Virtualization tools Supervising experience Wireshark WAN Leading team collaboration initiatives SolarWinds Windows support Network monitoring tools Windows Server administration System performance monitoring
Full Job Description Job ID:
JR-110054
Entity:
Brown University Health Location Name:
Corporate Headquarters City, State:
Providence, RI Work Type:
FULL TIME
Hours Per Week:
40 Shift:
Night Posted Date:
5/22/2026 SUMMARY The Network Operation Center (NOC) has three main roles: To ensure maximum possible service availability and performance To provision customer network services on core equipment To provide support services for Engineering and other technical teams Guides and facilitates teams in the development and implementation of process improvement. Identifies opportunities to apply advances in technology to network(s), infrastructure, and/or applications to enhance operations and meet business requirements. Develops automation and tools, enhancing processes to monitor, manage, and administer network(s), infrastructure, and/or applications in a repeatable, standardized and efficient manner. Rapidly identifies and executes real-time actions to achieve return to service, performing root cause analysis, and implementing corrective measures to prevent future occurrences. Serves as a mentor to peers and team members for assigned area of responsibility. Provides insight to management on issues as they arise. Brown University Health employees are expected to successfully role model the organization's values of Compassion , Accountability , Respect , and Excellence as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES
Work closely with the Service Desk Manager and NOC Lead. Primary duties and responsibilities including but not limited to: Proactively seeks new methods and technologies to maintain network, infrastructure, and applications adhering to established guidelines Designs, analyzes, installs, tests, configures, and administers monitoring software for network infrastructure and applications, as well as providing a full range of testing, administration, and quality checks Identifies need and implements system monitoring and key performance metrics, including support of NMS platforms Troubleshoots network, infrastructure, server, or application issues, identifies root cause, establishes return to service, evaluates/develops/documents mitigation strategies Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures Provides high technical level support for problem resolution of network systems and mission critical clinical and business applications using troubleshooting techniques and if necessary, confer with vendors and/or application analysts or assign to Network Technician for a site visit Other duties as assigned MINIMUM QUALIFICATIONS
Bachelor's degree or four additional years of related experience in lieu of a degree 6 or more years' experience in a technical capacity supporting a network or infrastructure or application configuration Experience installing, maintaining, documenting and configuring complex network infrastructure EXPERIENCE
Experience with Solarwinds NMS, WAN, and remote office network communication infrastructure In-depth network troubleshooting experience, specifically: pulling captures and Wireshark analysis Windows Server 2012/2016 Virtualization experience (Citrix, VMware) Prior experience as team lead CCNA, MCSE, ITIL, or CompTIA Network certifications Pay Range $67,724.80-$111,716.80 Location Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903 Work Type Sun through Thurs 11pm-7:30am Work Shift Night Daily Hours 8 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
