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IT Operations Analyst I

Job

ICONMA, LLC

Columbia, SC (In Person)

$41,600 Salary, Full-Time

Posted 5 days ago (Updated 15 hours ago) • Actively hiring

Expires 7/20/2026

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Job Description

IT Operations Analyst I#26-20934 Up to $20 per hour Columbia, SC Hybrid Job Description Our Client, a Banking company, is looking for an IT Operations Analyst I for their Columbia, SC/Hybrid location.
Responsibilities:
Respond to a variety of inbound colleague calls/emails Ensure accurate and detailed problem documentation/ticketing Provide timely escalation and follow-up with support groups and colleagues Identify and escalate wide-impact or potential wide-impacting outages Identify trends and opportunities for improvement as well as provide ongoing feedback Build ongoing support proficiency for other skills and applications Team members receive in-depth classroom training and shadowing and are measured using a performance scorecard approach which highlights productivity, colleague interaction, first contact resolution, support proficiency and ticketing quality.
Requirements:
Exceptional customer service skills Experience with ticketing systems is an asset Excellent written and oral communication skills Above average computing and navigational skills A team player who collaborates effectively with peers and other teams University Degree or a College degree/diploma is considered an asset Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)