Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
IT Service Management Analyst(Local to SC)
Job
absiusa
Columbia, SC (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
71
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
IT Service Management Analyst(Local to SC) absiusa Columbia, SC Job Details $1 an hour 3 hours ago Qualifications Knowledge management Training material drafting Records management Customer support ticket management Customer service knowledge base Productivity software Online help documentation Ticketing system technical support Full Job Description Required Skills 2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations. 2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and apply them consistently. 2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance. 2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows. 2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems. Preferred Skills Experience in higher education, public sector, or university technology/service management operations. Experience with ServiceNow or similar ITSM/workflow systems. Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support. Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes. Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of SC review processes. Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings. Experience supporting continual service improvement and using customer feedback to improve processes. Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams.