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Technology Research Analyst-A/V
Job
Hansen Talent Group
Columbia, SC (In Person)
Full-Time
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Job Description
Hansen Talent Group is hiring an A/V Technology Research Analyst to support enterprise audio/visual technologies, conference room solutions, and collaboration platforms across a dynamic corporate IT environment. This role is ideal for a technology professional with strong A/V support experience who enjoys researching emerging technologies, supporting enterprise collaboration tools, troubleshooting complex technical issues, and working directly with customers to keep business operations running smoothly.
Location:
Fully Onsite - Columbia, SC What You'll Do- Research, evaluate, test, and support enterprise audio/visual hardware and software technologies
- Assist with installations, operational support, maintenance, and troubleshooting of A/V equipment across the enterprise
- Support Microsoft Teams Rooms and enterprise conference room collaboration technologies
- Configure, support, and troubleshoot Crestron and Extron devices and related A/V systems
- Provide consultation and design recommendations for conference room technology setups
- Research emerging technologies and stay current on lifecycle updates, product roadmaps, and industry trends
- Evaluate new hardware and software solutions to support long-term business objectives and operational needs
- Conduct product testing, technical reviews, and documentation efforts for supported technologies
- Ensure supported technologies align with security standards and mitigate infrastructure vulnerabilities
- Partner with vendors, operations teams, architecture groups, and leadership to support enterprise technology initiatives
- Assist with related infrastructure and technology projects as assigned
- Deliver exceptional customer support and communicate effectively with users and stakeholders at all levels
- Maintain detailed technical documentation and product evaluation records What You'll Need
- 2+ years of experience supporting enterprise technologies or related products, including at least 1 year directly supporting A/V technologies
- Bachelor's degree in Computer Science, Information Systems, or related field OR equivalent combination of education and experience
- Hands-on experience supporting Crestron and Extron technologies
- Experience supporting Microsoft Teams Rooms and enterprise video conferencing environments
- Audio/visual installation and operational support experience required
- Strong troubleshooting and technical research skills
- Excellent customer service and communication skills with the ability to support end users effectively
- Ability to communicate and collaborate across all levels of the IT organization
- Strong written documentation, presentation, and organizational skills
- Experience evaluating and recommending enterprise technology solutions
- Ability to work in a fast-paced, multi-platform environment with occasional after-hours support needs
- Strong attention to detail, sound judgment, and problem-solving abilities
- Familiarity with Microsoft Office and enterprise collaboration technologies We're not looking for traditional desktop support technicians without enterprise A/V experience