Technical Analyst

Job Title:

Technical Analyst I Location:

Brentwood, TN / Hybrid / Remote This position would need to be local to the Nashville area as one of the requirements will be to come into the office as needed for hands on testing. 1 day per week would be the standard but when we have large model changes and need testing, it could be 2-3 days a week for 1 month during the year. Provide tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security. Reviews and update trouble tickets which have been escalated to the Endpoint Management Group as well as Problem Management tasks. They create and disseminate technical knowledge via documentation to internal and external teammates. 4-6 years of relevant experience is required.