Technical Analyst - W2 only!!!

Technical Analyst Provide tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security. Reviews and update trouble tickets which have been escalated to the Endpoint Management Group as well as Problem Management tasks. They create and disseminate technical knowledge via documentation to internal and external teammates. Must be local to Nashville area as one of the requirements will be to come into the office as needed for hands on testing. 1 day per week would be the standard but when we have large model changes and need testing, it could be 2-3 days a week for 1 month during the year.

ESSENTIAL DUTIES & RESPONSIBILITIES

In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in Other Duties as Assigned which must remain on all Job Descriptions. 2-4 yearsTechnical testing experience HS Diploma required BA degree prferred

ESSENTIAL FUNCTION

• %

OF TIME 1.

Hardware/Software testing

• 50% 2. Develop and implement solutions to complex Village issues/challenges, including those which require extensive research, analysis, critical thinking, collaboration with other teams both internal and external to IT
• 20% 3. Experienced and can provide subject matter expertize for endpoint and mobile devices to other teams both internal and external to IT
• 15% 4. Ability to automate common procedures and maintain existing code encountered in system images or software installations
• 5% 5. Provide technical mentoring, coaching and documentation (Training, Job aid, Knowledge base articles) to peers and partner organizations
• 5% 6. Other duties as assigned
• 5% Total Allocation of Time 100%