Technology Operations Analyst

Technology Operations Analyst Progress Residential PM Holdings, LLC Coppell, TX Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Qualifications Jira Project team coordination Performance dashboard reports Project reporting Dashboard development Microsoft Excel Bachelor's degree in industrial engineering Presentation software Automation Kanban Engineering Bachelor's degree in business Process improvement Data reporting Information Systems Mid-level Improving operational efficiency Analysis skills Bachelor's degree Confluence Industrial Engineering Decision making Content development Data analytics Presentation creation Agile software development Cross-functional collaboration Business Requirements gathering 2 years Communication skills Project stakeholder communication Stakeholder relationship building Cross-functional communication Stakeholder management Full Job Description Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents

• and an empowering, people-first culture for our team members.

That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. Want to learn more? Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.

Position Summary:

We are seeking a proactive, analytical, and business-minded Technology Operations Analyst to support the strategic and operational priorities of the Technology organization. This role is ideal for someone who thrives in a fast-paced environment and is passionate about driving operational excellence through data, technology delivery, and process improvements. The ideal candidate is sharp and highly organized, with strong communication skills and the ability to bring structure to ambiguity. This role strengthens cross-functional alignment, enhances visibility into Technology initiatives, and enables effective collaboration across engineering leadership and business partners.

Essential Functions:

Establish, maintain, and continuously update integrated Technology roadmaps aligned to organizational goals. Lead roadmap ceremonies and reviews, preparing materials, collecting updates, and documenting decisions and next steps. Manage roadmap intake, scoring, and prioritization, including capacity planning and cross-team dependency assessment. Track initiative timelines, milestones, risks, and issues, escalating items requiring leadership attention. Serve as administrator for the technology project delivery toolset, including workflow changes, field configuration, permissions, automation, and reporting. Build and maintain dashboards, analytics, and reporting for delivery, capacity, and operational KPIs. Support intake, triage, prioritization, and delivery tracking processes with clear, executive-ready communication. Monitor adherence to software delivery lifecycle (SLDC) and operational processes, strengthening consistency and delivery governance. Identify and implement process improvements to increase operational clarity, transparency, and cross-team effectiveness. Collaborate with engineering leaders, business stakeholders, and Technology leadership to ensure shared visibility into priorities and dependencies. Facilitate cross-team discussions to gather requirements, clarify inputs, and drive informed decision-making. Prepare and deliver executive-level updates, presentations, and communication materials. Provide analytical support to Technology leadership, including insights generation, KPI tracking, strategic initiative monitoring, and documentation (templates, workflows, process guidelines) Support goal tracking and operational initiative reporting across the department.

Qualifications:

Bachelor's degree preferred (Business, Industrial/Process Engineering, Information Systems or related field). 2-5 years of experience in technology or business operations, PMO/portfolio operations, program coordination, or similar roles. Hands-on experience administering or supporting project management tooling, preferably Jira/Confluence. Strong understanding of the Software Development Lifecycle (SDLC). Familiarity with Agile or Kanban practices and planning cycles. Ability to build dashboards and reporting using operational tooling. Advanced proficiency in Excel and PowerPoint; strong working knowledge of Microsoft 365. Exceptional written and verbal communication, including executive-ready content creation. Strong analytical, organizational, and problem-solving skills; ability to introduce structure to ambiguity. High ownership mentality with proactive follow-through. Strong collaboration and relationship-building skills across diverse stakeholders. Ability to manage multiple priorities in a fast-paced environment. What you can expect from us: Competitive Compensation

• Including performance-based bonuses that reward your contributions. Comprehensive Benefits Package
• Medical, dental, vision, parental leave, 401(k) with company match and more. Generous Time Off
• Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday. Ongoing Learning and Development
• Quarterly summits, town hall meetings and continuous training to support your professional growth. A Culture that Celebrates You
• We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need. Employment with Progress Residential is conditional on a satisfactory background and drug screen. Progress Residential is a proud Equal Opportunity employer, m/f/d/v. Privacy Policy