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Job Description
IT Server Operations Analyst Houston, TX (100% on-site)
Duration:
initial 6-month contract (W2, not eligible for C2C)
Pay:
$51-56/hr We are seeking a highly motivated and detail-oriented IT Server Operations Analyst to join our Network Operations Center (NOC) team. This role is ideal for an IT professional who excels in a fast-paced operational environment and possesses a strong foundation in server administration, infrastructure monitoring, incident response, and operational support. Key Responsibilities Infrastructure Monitoring & Incident Management Monitor infrastructure, applications, and platform health using tools such as SolarWinds Orion, Dynatrace, AWS CloudWatch, Azure Monitor, and related monitoring solutions. Respond to alerts and incidents promptly, perform triage, escalate issues appropriately, and drive resolution within established SLA targets. Document incidents, troubleshooting activities, resolutions, and escalation paths to support root cause analysis and knowledge sharing. Participate in an on-call rotation to provide after-hours operational support. Execute maintenance window activities, including validation testing, maintenance mode verification, and alert suppression management. Server Operations & Infrastructure Support Perform troubleshooting, diagnostics, and remediation for Windows and Linux servers across physical, virtual, and hybrid environments. Support routine server maintenance, health checks, patching activities, firmware updates, and post-maintenance validation. Manage and coordinate support tickets, ensuring timely communication and resolution across technical teams. Maintain accurate operational documentation, system configurations, procedures, and support standards. Support disaster recovery processes, including failover and failback activities, validation, and documentation. Administer and maintain DNS records using Infoblox to support infrastructure changes, application updates, and business continuity activities. Utilize AWS CloudWatch and Azure Monitor for infrastructure visibility, alerting, reporting, and operational monitoring. Partner with observability teams to improve monitoring coverage, service visibility, and application-aware troubleshooting capabilities. Automation & Operational Excellence Contribute to automation initiatives that improve operational consistency, reduce manual effort, and enhance service reliability. Develop or maintain scripts and workflows using PowerShell, Bash, Python, Ansible, or similar automation technologies. Identify repetitive operational tasks and recommend automation, runbook creation, or workflow improvements. Support enhancements to monitoring onboarding, maintenance procedures, ticket routing processes, and operational documentation. Communication & Reporting Provide clear and effective communication during shift handoffs, incident escalations, operational reviews, and stakeholder updates. Collaborate with infrastructure, application, cloud, and support teams to ensure alignment on service priorities and issue resolution. Assist in developing operational dashboards, reporting metrics, and actionable alerting strategies. Track and analyze operational performance metrics, recurring incidents, risks, and opportunities for continuous improvement. Required Qualifications 5+ years of experience in server operations, infrastructure support, systems administration, or NOC environments. Strong experience supporting Windows Server and Linux operating systems. Hands-on experience with infrastructure monitoring, alert management, and incident response processes. Familiarity with monitoring and observability platforms such as SolarWinds Orion, Dynatrace, or similar tools. Working knowledge of AWS and/or Microsoft Azure, including CloudWatch and Azure Monitor. Experience supporting data center operations, hardware troubleshooting, and physical/virtual infrastructure environments. Strong understanding of networking fundamentals, including TCP/IP, DNS, and DHCP. Excellent analytical, troubleshooting, documentation, and communication skills. Ability to work rotating shifts, participate in on-call support, and operate effectively within a NOC environment. Preferred Qualifications Experience supporting hybrid infrastructure environments spanning on-premises, AWS, and Azure platforms. Familiarity with enterprise observability and monitoring strategies utilizing CloudWatch, Azure Monitor, and related tools. Experience with automation and scripting using PowerShell, Bash, Python, Ansible, or comparable technologies. Knowledge of virtualization platforms such as VMware vSphere or Microsoft Hyper-V. Experience with ITSM platforms and ticketing systems, including Helix Remedy or similar solutions. Hands-on experience with Infoblox or enterprise DNS administration. Experience developing runbooks, playbooks, operational procedures, or automation workflows. Industry certifications such as Microsoft, Red Hat, AWS, Azure, CompTIA Server+, or equivalent credentials. ...
