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Client Success Consultant
Job
Robert Half
Hurst, TX (In Person)
Full-Time
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Job Description
Description We are looking for a skilled Client Success Consultant to join our team. In this role, you will work with proprietary software, ensuring seamless installation and integration within client environments. This position requires both technical expertise and excellent communication skills to provide exceptional customer support and troubleshooting services. Located in Hurst, Texas, this role offers an exciting opportunity to work in IT services while expanding your technical knowledge.
Responsibilities:
- Experience working with a SaaS product
- Experience executing client presentations and demos of a SaaS Product
- Install and configure proprietary software on servers, ensuring proper functionality within network environments.
- Troubleshoot and resolve technical issues related to software installation, configuration, and performance.
- Navigate and manage Server 2012/2016 environments, including configuration and administration tasks.
- Assess network topology to determine optimal software integration and connectivity.
- Collaborate with clients to address their technical concerns and provide excellent customer service.
- Generate reports using tools such as Power BI to support data-driven decision-making.
- Learn and apply knowledge of proprietary software to deliver effective solutions.
- Work closely with technical teams to ensure seamless product deployment and client satisfaction. Requirements
- Experience working with a SaaS product
- Experience executing client presentations and demos of a SaaS Product
- Strong knowledge of Microsoft Server 2012/2016 administration and configuration.
- Familiarity with network topology and its role in software integration.
- Experience in generating reports using Power BI or similar tools.
- Demonstrated ability to troubleshoot technical issues effectively.
- Excellent customer service skills, with a focus on clear communication and problem-solving.
- Willingness to learn and adapt to proprietary software and tools.
- Knowledge of PC desktop and workstation configurations.