IT Epic Analyst

IT Epic Analyst Waco, TX Job Details Full-time 5 days ago Qualifications Computer operation Management Information Systems Engineering Mid-level Patient safety Analysis skills Driver's License IT experience within healthcare Associate's degree in information technology Customer support ticket management Usability Associate's degree in management information systems Associate's degree in engineering Systems & applications support Productivity software Epic Associate's degree Information Technology Full Job Description

PRIMARY DUTIES

Collaborate with the IT and Informatics staff and others to deliver high quality integrated medical care Configure Epic functionality to improve user efficiency/usability and patient safety Work with Epic and Informatics teams to evaluate, test, and implement Epic updates and upgrades Support IT systems and support staff during new and expansion of services at WFM sites Provide initial guidance and support to trainers and end-users during updates Document build to facilitate cross-coverage and collaboration Break-Fix documentation in a ticket-based workorder system

OTHER DUTIES

Solve day to day issues that arise within the system Assist with other ambulatory reporting or informatics tasks as needed Occasionally acting as back up support for non-primary Epic applications Occasional after hours work & support

REPORTS TO

IT Epic Applications Manager

EDUCATION & EXPERIENCE

Associate degree in IT, Engineering, Math, MIS or related field or equivalent experience. Bachelor's degree preferred.

SKILLS:

Demonstrate creative, collaborative problem-solving approach and strong analytical skills. Proficient with

EPIC:

Ambulatory and will have primary responsibility for other Epic modules/functionality (training will be provided) Microsoft Office Suite. Excellent customer service skills for interacting with other team members and end users. Frequent end-user interaction anticipated.

PRIMARY DUTIES

possess a valid Texas driver's license and appropriate liability insurance visual and auditory accuracy shift length - 8 hours indoor setting continuous use of computer and calculator long periods of sitting frequent use of telephone continuous repetitive grasping and manipulation of both hands continuous conversational communication occasional lifting and carrying of up to 25 lbs. occasional walking, standing, squatting, bending, kneeling, reaching, and twisting and climbing infrequent use of personal car occasionally working in confined areas