Educational Technology Analyst

Description

JOB DESCRIPTION

Job Title:

Educational Technology Analyst Department:

Information Technology Supervisor:

Associate Director of User Services FLSA Classification:

Non-Exempt Schedule :

Regular, 12 mo., FT, M-F 8am-5pm

Job Summary:

Under the supervision of the Associate Director of User Services, is responsible for supporting all aspects of education technology.

Product Knowledge:

Windows OS, Mac OS, Chrome OS, and iOS used in an enterprise environment Microsoft Office as used in an enterprise environment Firefox, Chrome, Edge, and Safari Moodle, Teams, Panopto, TeamDynamix Google Workspace for Education Approved by Human Resources 05.01.23 Classroom Technology (projectors, Extron control systems, document cameras, webcams, microphones) Audio Visual equipment (sound mixers, light boards, etc.)

Duties/Responsibilities:

Install, maintain, and support classroom technology. Provide backup as needed for campus AV events. Training, support, and documentation for Moodle, Teams, and Panopto. Assist with Helpdesk Operations.

Required Skills/Abilities:

Relate well to users of varying technical proficiency. Work and collaborate in a team environment. Demonstrate good judgment in decision-making and planning. Balance multiple competing requests in a fast-paced environment. Respond to user requests efficiently and effectively. Communicate well in speech and writing. Troubleshoot and resolve problems. Document and monitor educational tech procedures and processes. Flexibility to work some weekend and evening hours.

Education and Experience:

Bachelor's degree in information systems, computer science, or similar field; or equivalent work experience. Certifications welcomed. 2-3 years of experience in technical computer-related positions, demonstrating the ability to understand hardware management at a detailed technical level that allows enterprise planning. This person must demonstrate the ability to learn new technical environments and have excellent problem-diagnosis and resolution skills.

Physical Requirements:

Moderate physical work, such as carrying equipment (50 lbs) and working on ladders. Manual dexterity for working with computer components.

Supervisory Responsibilities:

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