Technical Helpdesk Consultant || Franklin, WI 53132 || Only US Citizen and Green Card Required

Technical Helpdesk Consultant || Franklin, WI 53132 || Only US Citizen and Green Card Required at Ampstek Technical Helpdesk Consultant || Franklin, WI 53132 || Only US Citizen and Green Card Required at Ampstek in Greendale, Wisconsin Posted in 22 minutes ago.

Type:

full-time

Job Description:

Position:

Technical Helpdesk Consultant/ Service Desk Agent Location:

Franklin, WI 53132 (Onsite)

Duration:

12+ Months

• Only US Citizen and Green Card required

• Job Description:

  A Service Desk Agent provides first-level IT support, resolves technical issues, and serves as the primary point of contact between end users and IT teams. Key Responsibilities
• Service Desk Agents are responsible for handling incoming technical support requests from users via phone, email, or chat, and providing timely solutions to IT-related issues.
• Troubleshooting hardware, software, and network problems on desktops, laptops, and peripherals.
• Logging, tracking, and managing service tickets throughout their lifecycle, ensuring Service Level Agreements (SLAs) are met.
• Escalating complex issues to higher-level support or specialized teams when necessary.
• Providing administrative support, such as updating client records, coordinating service installations, and managing backend operations.
• Liaising with internal teams, vendors, and stakeholders to ensure smooth service delivery and customer satisfaction.
• Maintaining documentation of troubleshooting steps, solutions, and system configurations for future reference. Required Skills and Qualifications
• Service Desk Agents need a combination of technical expertise and soft skills:
• Technical skills: Knowledge of operating systems, software applications, networking basics, and IT troubleshooting.

Soft skills:

Excellent communication, problem-solving, and customer service abilities. Thank You Aakash Dubey Talent Acquisition Lead Aakash.dubey@ampstek.com