Troubleshoot - Analyst

Troubleshoot

• Analyst (Jobs in Madison, WI) Requirement id 158488 Job title Analyst Job location in Madison, WI Skills required Troubleshoot, Customer Service / Technical Support,
• , Open Date 17-Jun-2026 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement
• Job interview type

•

Email Recruiter:

coolsoft

Job Description Analyst:

Troubleshoot, Customer Service / Technical Support,

• , Start date :07/01/2026

End Date :

06/30/2027 Submission deadline :6/18/2026

Client Info :

DOC Note:

• Interview Process:

  Microsoft Teams

• Duration of Contract:

  6/30/27 with possibility for extension

•

Remote or Onsite:

Work is remote, however candidates much be local to WI or willing to relocate to WI at the candidates expense prior to starting.

Description:

The Department of Corrections (DOC) Bureau of Technology Management (BTM) has a requirement for a Business Analyst/Consultant IV (QA/BA Analyst) that will support the automated test script creation process plus the troubleshooting and requirements gathering for transforming our current Web Applications platform to the new DevSecOps architecture. The DevSecOps strategy will provide a set of concepts, principals, cultural philosophies, and tools that will increase our ability to deliver applications and services at a faster pace to our business customers. This contractor will work with the BTM Web Application team and the business to understand and translate the use cases that will create epics (business stories) to manage scope and prioritize. This position requires three primary focus areas; (1) Fundamental skills in problem solving and communication, (2) Testing skills foruse cases, and (3) Business Analysis skills in decision-making and analytical. These task assignments are required in order to support the transformation effort of modernizing several key web applications for the Department of Corrections.

CORE COMPETENCIES

• Strong aptitude for troubleshooting
• Experienced in preparation of test procedures, test scenarios, cases and test data
• Experienced in collecting busniess requirements and writing user stories
• Experienced in execution of application tests
• Customer Service This position will also require strong soft skills such as; productivity and performance focus, problem-solving skills and solution-oriented attitude, cross-functional teams clear communication, customer-oriented and a collaborative spirit, proactivity in automating processes, curious and a continuous hunger for learning new innovated ways using the DevSecOps platform, analytical mind, creativity specifically the user interface and an open-minded attitude.

This postion will function in an agile working practice, structured project management, and communication environment. Under the direction of the BTM Web Application Manager and Project Manager, Business Analyst/Consultant IV is responsible for performing task assignments that will providea thorough testing solution process for our custom web applications.

Thesetesting and requirements stratagiesare imperative in order to meet the business demand of delivering efficient technology solutions and supporting the business in a timely manner.

Program Related:

Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the candidates resume with full legal first name, and last name. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the sub vendor usage request form. Top 3

Required Skills & Years of Experience:

• Technical troubleshooting experience
• 3 Years
• Experienced communicator both customer and technical
• 3 Years
• Experience with customer service
• 3 Years Top Nice to

Have Skills:

• Must be able to work independently but in a team environment
• -Must be able to meet deadlines
• Must be punctual
• Must be able to multi-task and balance their workday Call502-379-4456 Ext 100for more details.

Please provide Requirement id:

158488 while calling. EOE Protected Veterans/Disability