IT Epic Ambulatory Analyst-Huntington, WV

Job Summary:

Ambulatory analysts are the primary support contact for EpicCare Ambulatory. They coordinate all issues that arise during the project for EpicCare Ambulatory and must be very knowledgeable about the organization's policies, procedures, and business operations.

Essential Duties and Responsibilities:

Acting as the primary support for EpicCare Ambulatory end-users.

Identifying issues that arise in the EpicCare Ambulatory area as well as issues that impact other application teams, and working to resolve them Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic softwareIdentifying and implementing requested changes to the systemServing as a liaison between end users' workflow needs and Epic implementation staffMaintaining regular communication with Epic representatives, including participating in weekly project team meetingsWorking with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timelineDeveloping an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessionsParticipating in training and working with end usersTroubleshooting problems and questionsReviewing the status of projects and issues on an ongoing basis with leadershipHolding weekly communications with team members to discuss the status of deliverables, shared issues, enduser concerns, budget, and upcoming milestonesLong-term goal of cross-training in other applications. Maintain compliance with the organizations confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).Maintain compliance with all company policies and procedures Other duties as assigned. Education and/or

Work Experience Requirements:

Familiarity with health center workflow and patient experiences within Valley Health or an FQHC setting. Clinical background Medical terminology preferred but not required.

Understanding of a wide array of integration points, including scheduling, lab, radiology, and billing. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customersMust be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesCertified Medical Assistant (must be nationally certified/Graduate of a Medical Assistant program), Licensed Practical Nurse (LPN) or Registered Nurse (RN) with current

WV LPN/RN

licensure preferred, not required. Must complete the following Epic Certifications within 2 months after completion of each class:

CLN 100CLN251/252AMB 400GEN 2200V

(E-Prescribing)

Data Courier BadgePhysical Requirements/Working Conditions:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsMust be able to talk, listen and speak clearly on telephone Monday-Friday 8:00am-4:30pm