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Telecom Engineer
Job
Robert Half
San Diego, CA (In Person)
Full-Time
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Job Description
- Email brendan.steele@rht(.com) for consideration
- Robert Half (Technology Solutions) is searching for a Telecom Engineer with a background in call center, telecom, VoIP, Genesys, Cisco WebEx, Call Agents, MDM, Networking, etc.
Position:
Telecom EngineerHours/Duration:
40 hrs/wk,M-F, PST Hours, CTH/FTETop Skills:
VoIP, Call Center Software, MDM, API, Voice/Call AgentsOnsite/Remote:
Remote +TravelCompany:
HealthcareNotes:
Why Open:
Grown immensely as a business- need to keep up to support the growth. Added / turned on new stuff
- applications and features that they need supported Genesys was implemented for the call centerCisco was implemented for WebEx / VoIP phone systems (deprecating Mitel systems)
- Migrating Mitel to WebExVerizon Provider for the user cell phone systems (some AT&T)Intune used to manage Verizon phones / mobile devicesSupport customers on both telecom / mobile phone systemsProvider / vendor / 3rd-party management (ISPs / service providers)Want to create scripts, integrate APIs, automate call flows (IVR)Create agent scripts (AI voice agents), conversational AI features Support call routing logic, call flow issues, integrated platformsReporting Tools (use Bight Metrics + ISI)•create custom dashboards and generate reports on volume/activity/dataResolve complicated/advanced tickets (receive ~1000 tickets/year but they are multi-step / layered requests that take a while to resolve) | Gabe/Mike close 100 tickets/month on average50% Ticketing (Genesys, Mitel, Intune, Cisco, Cell Phone Issues, Provider Issues, Inbound/Outbound call resolutions, reporting, legacy break/fix, unable to dial, no connectivity on calls, headset malfunction, etc.