Telecom Support Specialist

Job Title:

Systems Engineer II [ Telecom Support Specialist II ]

Location:

Washington, DC - 475 L'Enfant Plaza SW -

Onsite Duration:

Long-term (12+ Months) Telecom Support Specialist II (100% onsite, no remote support authorized) Description Client is seeking a Telecom Support Specialist to join our team in Washington DC. The selected candidate needs to have the necessary skills to provide technical assistance at the customer s physical premises to install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services. Responsibilities Overseeing the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves) Inventories and prioritize network and equipment repairs Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers Documents network by recording configuration diagrams and programming Analyzes network performance and prepares and presents reports based on that analysis Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation Initiates moves and/or setups as required/requested Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner Following are the job categories required to perform these functions Areas of support include On-Site Telecom and Network Services Executive Leadership Support (White Glove service)

Note:

Must be available to work onsite at client facility in

Washington, DC Required Skills:

2 - 5 years experience in deskside and/or on-site network support Support a Cisco Centric WAN, LAN, and WLAN environment This includes racks, hubs, routers, switches, wireless controllers, and light weight access points (LWAP) Support internal run-and-maintain activities, including monitoring and management system, respond to alerts, monitor health and seek improvement opportunities Monitor system for trouble areas and proactively resolve and document root cause Make use of enterprise monitoring tools Function as a point of escalation for operational entities regarding regular or complex issues Work on daily service tickets while engaged on moves/set-ups Experience with Wireless LAN Controller and Lightweight Access Points (preferably Cisco equipment) Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) Experience with RADIUS solutions (preferred: NPS and/or ISE) Preferred Skills A degree from an accredited College/University in the applicable field of services is required Four additional years of relevant experience in lieu of a college degree is required Network Industry Certifications like CompTIA Network+, CCNA Basic operational experience with Cisco Wireless LAN Controllers, wireless access points, and management systems Basic experience with enterprise networking, monitoring, troubleshooting, and management tools Experience with incident management tools such as Remedy and/or Service Now Additional Provisions Cannot have more than 6 months travel outside the United States within the last five years