Carrier Relations Engineer

Job Listing ID:

4470361

Job Title:

Carrier Relations Engineer Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

04/10/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Immigration sponsorship is not available for this position What you can expect At Zoom, we are seeking a Carrier Relations Engineer (CRE) for the Global Telecom Operations organization. The purpose of the CRE is to design, build, and support carrier-grade voice and messaging services. This role is responsible for SIP trunk architecture, carrier interconnects, and day-to-day management of assigned telecom partners. About the Team The Carrier Relations Engineer works with engineering, operations, and commercial teams to enhance services to ensure compliance, maintain network reliability, and provide excellent call quality in emerging markets. Responsibilities Designing, building, and testing SIP trunking solutions for voice services, including redundancy, failover, and capacity planning. Designing and maintaining carrier interconnects (IP and TDM where applicable) for voiceand messaging traffic. Performing end-to-end testing, turn-up, and acceptance of new carriers, routes, and Analyzing call flows, signaling (SIP), and media (RTP) to troubleshoot and resolve quality and interoperability issues. Managing relationships with assigned carrier partners and serving as the primary point of contact. Coordinating carrier escalations and maintenance activities through ticketing and escalation processes. Monitoring carrier performance metrics (ASR, ACD, PDD, MOS, delivery rates) and driving continuous improvement. Supporting route optimization, cost management, and quality balancing initiatives. Understanding and supporting carrier infrastructure for voice and SMS, including APIs, signaling, routing, and delivery mechanisms. Collaborating with internal teams to integrate carrier APIs for provisioning, routing, reporting, and automation. Supporting SMS onboarding, testing, and troubleshooting, including delivery failures and compliance requirements. Ensuring carrier connections and services comply with local and international telecom regulations. Supporting regulatory requirements for new market entry, including numbering, CLI, SMS compliance, and lawful intercept obligations. Working with legal, compliance, and carrier partners to address regulatory changes and audits. Supporting onboarding of new carriers and expansion into new geographic markets. Participating in technical due diligence for new carrier partnerships and services. Providing engineering input for new product launches and service enhancements. What we're looking for Demonstrate expertise in SIP trunking design, implementation, and troubleshooting. Demonstrate expertise in carrier-grade VoIP, signaling protocols (SIP), RTP, codecs, and principles of call routing. Work on troubleshooting UDP and TLS data flows effectively. Design and oversee carrier network interconnections and implement BGP routing protocols effectively. Possess practical understanding of SMS infrastructure and carrier messaging processes. Demonstrate knowledge of telecommunications APIs and integrate systems effectively. Demonstrate expertise in overseeing telecommunications vendors and suppliers. Demonstrate experience using carrier ticketing platforms and managing escalation workflows effectively. Understand telecom regulatory requirements across various regions. Demonstrate exceptional abilities in troubleshooting, maintaining detailed documentation, and effectively conveying information through clear communication.

Salary Range or On Target Earnings:

Minimum:

$124 000,00

Maximum:

$271 200,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note:

Starting pay will be based on a number of factors and commensurate with qualifications & am...

Job Classification:

Network and Computer Systems Administrators Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A