Job Description
Job Listing ID:
4497909 Job Title:
Unified Communications Engineer Application Deadline:
Open Until Filled Job Location:
Salem
Date Posted:
05/23/2026 Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.) Job Summary:
Position Overview The Unified Communications Engineer serves as the senior technical expert for the design, implementation, and sustainment of enterprise voice, video, and collaboration services that support federal mission and business operations. This role monitors and optimizes the organization's telecommunications and unified communications (UC) environment, ensuring high availability, performance, and security while aligning to customer requirements, SLAs, and contract obligations. Key Responsibilities Design, configure, and maintain enterprise unified communications solutions, including voice, video, instant messaging, presence, and conferencing services across on-premise and cloud environments. Monitor the performance and health of telecommunications and UC networks, analyze key performance indicators, and proactively identify bottlenecks and service degradation. Perform advanced troubleshooting, root-cause analysis, and remediation for complex telecommunications and UC incidents and problems, including escalations from Tier II support. Develop and document standards, runbooks, and configuration baselines for UC platforms, gateways, trunks, SBCs, and related telecommunications infrastructure. Collaborate with network, security, infrastructure, and service desk teams to plan and execute changes, upgrades, and migrations while minimizing user impact. Produce technical reports, capacity and utilization analyses, and recommendations to inform strategic improvements to the telecommunications and UC environment. Provide training, knowledge transfer, and expert guidance to customers and internal support teams on telecommunications and UC capabilities and best practices. Support compliance with federal security, privacy, and records requirements by implementing and maintaining appropriate controls in UC and telecommunications solutions. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Telecommunications, Engineering, or a related field, or equivalent relevant experience. 8+ years of progressive experience in telecommunications engineering, unified communications, or voice network engineering, including senior-level responsibility in large enterprise or federal environments. Hands-on experience designing, configuring, and supporting enterprise UC/telephony platforms (such as Cisco, Microsoft Teams Phone, Avaya, or similar), including dial plans, call routing, voicemail, and conferencing. Demonstrated experience monitoring and analyzing telecommunications/UC performance metrics and using monitoring tools to diagnose and resolve complex issues. Experience operating within secure federal or regulated environments, including adherence to security and change management processes, and the ability to obtain and maintain a SECRET clearance as required. Strong written and verbal communication skills, including the ability to draft clear technical documentation and convey complex technical information to non-technical stakeholders. Preferred Qualifications Advanced experience integrating UC platforms with contact centers, IVR, recording, and collaboration tools in support of enterprise call center or mission operations. Relevant industry certifications in telecommunications or unified communications (for example, vendor UC certifications, VoIP, SIP, or network engineering certifications). Experience supporting or leading telecommunications and UC modernization initiatives, migrations to cloud collaboration platforms, or large multi-site deployments. Familiarity with ITIL-aligned service management practices and working wi... Job Classification:
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Salary:
Not Provided Job Requirements
Experience Required:
See Job Summary
Education Required:
None Minimum Age:
N/A Gender:
N/A
