Lead Telecom Engineer

Job Listing ID:

4462739

Job Title:

Lead Telecom Engineer Application Deadline:

Open Until Filled

Job Location:

Springfield

Date Posted:

03/28/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Job Description Insight Global is looking for a Lead Telecom Engineer. You will provide technical leadership and hands on expertise for our client's enterprise Avaya voice and contact center platforms supporting hospitals, clinics, call centers, and administrative operations. This role is responsible for architecture, stability, modernization, and operational excellence of Avaya systems in a 24/7 healthcare environment, while serving as the senior escalation point and technical mentor for telecom staff. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 5+ years of hands on Avaya engineering experience in an enterprise environment
• Strong expertise with: o Avaya Aura Communication Manager o Session Manager / System Manager o SIP, VoIP, and telephony protocols o Media gateways and endpoints
• Experience supporting mission critical voice systems in 24/7 environments
• Must be comfortable serving as the highest level technical escalation for complex incidents and outages
• Previous in-depth experience designing and maintaining secure voice architectures, including SIP, SBCs, QoS, and network segmentation
• Proven track record migrating a data center(s) from on-prem to the cloud
• Hospital experience working across multiple sites
• Avaya certifications (CM, ACIS/ACSS, or equivalent)
• Experience leading telecom modernization or migration initiatives
• Strong previous experience ensuring high availability and resiliency of voice and contact center services used for clinical, patient access, and operational workflows
• Previous experience working with Vocera devices

Job Classification:

Network and Computer Systems Administrators Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A