Carrier Provisioning Specialist

Job Title:

Carrier Provisioning Specialist Company:

Vantage Unified Communications Job Type:

Full-Time About Us At Vantage Unified Communications, we deliver hosted communications and telecom services that help organizations communicate more effectively. We are seeking a detail-oriented Carrier Provisioning Specialist to support carrier operations, telecom billing, and customer implementations. Key ResponsibilitiesCarrier Provisioning & Telecom Operations Process adds, changes, and disconnects for domestic, toll-free, and international telephone numbers Manage inbound/outbound porting (LNP), RESPORG requests, and number provisioning Work with CNAM, directory listings, E911 services, and telecom triggering Track and resolve carrier issues and disputes, escalating when necessary Monitor carrier performance and generate utilization reports Billing & Revenue Operations Process customer orders, contracts, and service changes in billing systems Review tickets for billable events and ensure accurate invoicing Generate and distribute invoices; resolve billing discrepancies Perform billing audits and maintain accurate records Apply telecom billing concepts including NRC (Non-Recurring Charges) and MRC (Monthly Recurring Charges) Customer Support (Tier 2) Respond to escalated customer requests via ticketing systems Support implementations, expansions, repairs, and service changes Qualifications 1+ years of experience in telecom, billing, carrier provisioning, or VoIP operations preferred Strong knowledge of telecom processes (porting, CNAM, E911, LNP) Experience with billing systems and subscription-based models High attention to detail and strong organizational skills Ability to manage multiple priorities in a fast-paced environment Strong written and verbal communication skills Benefits Medical, Dental, and Vision Insurance 401(k) Life Insurance Short-Term & Long-Term Disability Pet Insurance, Legal, and ID Theft Protection Accident & Critical Illness Coverage Tuition Reimbursement and Paid Training Equal Opportunity Employer Vantage Unified Communications is an equal opportunity employer. We value diverse backgrounds, experiences, and perspectives, and are committed to creating an inclusive workplace. Reasonable accommodations are available throughout the hiring process.

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): Will you now, or in the future, require employer-based sponsorship to work in the USA? How many years' experience do you have in IT Support? Ability to

Commute:

New Hope, PA 18938 (Required)

Work Location:

In person