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Job Description
Avaya Call Center Engineer Contract:
W2 only, 11 month contract with potential for extension or conversion to full time with either the client or
CEI Pay:
$58/hr
Location:
Columbia, SC Schedule:
Hybrid (Onsite Tuesday-Thursday and as needed)
Hours:
8:30 AM - 5:00 PM (on-call and occasional weekend work required; overtime pre-approved) Designs, develops, and supports complex telecommunications and Voice over Internet Protocol (VoIP) systems. Conducts engineering studies, evaluates new technologies, and ensures systems align with business and operational needs. Works across infrastructure, software integration, and network environments to maintain and enhance communication systems. Key Responsibilities Design and develop complex software interface programs for telecommunications and VoIP systems Lead design, organization, and implementation of telecom/VoIP solutions and initiatives Conduct engineering studies on communication systems, including capacity, performance, and cost analysis Evaluate, test, and recommend new telecommunications, VoIP, and data network technologies Prepare cost-benefit, feasibility, and impact analyses for new systems and enhancements Develop technical documentation including specifications, flowcharts, network diagrams, and workflow designs Plan and support installation and configuration of telephony systems and infrastructure Monitor system performance (traffic, capacity, security) and troubleshoot issues Collaborate with vendors to ensure compatibility with existing systems and requirements Support and maintain enterprise-wide telecommunications and VoIP systems Document field/system conditions through reports, diagrams, and technical documentation Ensure compliance with security policies and procedures Develop and maintain disaster recovery and business continuity plans Provide guidance and mentorship to junior team members Stay current on industry trends and emerging technologies Day-to-Day Responsibilities Lead design and development of Avaya call center solutions (IVR, call routing, vectors, VDNs) Create detailed technical documentation (FRDs, workflow diagrams, integration specs) Participate in and lead discovery/design sessions with business and technical stakeholders Support call center platforms including Avaya and Genesys Cloud (TFNs) Required Qualifications 8+ years of telecommunications/VoIP experience Experience with Avaya and CCaaS call center platforms Proficiency in one or more: JavaScript, Python, or Node.js Experience with GitHub, ServiceNow, and Azure Strong knowledge of networking concepts (LAN, WAN, SD-WAN, VPN, cloud networking) Strong communication, documentation, and presentation skills Ability to mentor junior team members and influence technical decisions Preferred Qualifications Experience with Genesys Cloud platforms Genesys certifications (e.g., Cloud CX Developer, Cloud CX Architect) Experience with workflow/diagram tools (e.g., Lucidchart) Education Bachelor's degree in Computer Science, Information Technology, or related field Or 4 years of related work experience Or 2 years of experience plus an associate degree in a related field Why Should I Apply? Lead the design and development of Avaya Call center capabilities while producing high-quality technical and functional documentation and participating in discovery and design workshops.
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers'' workforce and project requirements. #ZR #INDGEN
