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Sr. Telecom Engineer
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Oliver James
Remote
$105,000 Salary, Full-Time
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Job Description
Job Title:
Sr.Telecom Engineer Location:
Trenton, NJ - hybrid onsite 3 days a weekSalary:
$90,000 to 120,000 •Not open to 3 rd parties•Overview:
We are seeking an experienced Senior Telecom Engineer to join our enterprise technology team supporting mission-critical contact center operations. This role will lead the engineering, administration, and optimization of cloud-based communication platforms and customer engagement technologies that support a fast-paced service environment. RingCentral or CX1 experience is required for the role and candidates without that experience will be rejected. Key Responsibilities Manage and support enterprise contact center technologies with a focus on cloud communications platforms and omnichannel solutions. Diagnose and resolve complex telecom application issues, escalations, and production incidents. Monitor platform health, system performance, and service availability while proactively identifying opportunities for improvement. Coordinate with internal technology teams and third-party vendors to troubleshoot cross-functional system issues. Maintain operational stability through patching, upgrades, maintenance activities, and system optimization initiatives. Develop and maintain technical documentation, support procedures, and operational runbooks. Serve as the lead technical resource for contact center application initiatives and telecom-related projects. Translate business requirements into scalable telecom and customer engagement solutions. Design and configure IVR workflows, digital engagement channels, routing logic, and backend system integrations. Collaborate with development and infrastructure teams to implement API-based integrations between communication platforms and enterprise applications. Provide guidance on architecture, best practices, and platform capabilities to technical and business stakeholders. Lead testing and validation efforts associated with deployments, upgrades, enhancements, and production fixes. Skills Needed Experience in information technology or telecom engineering roles. 5+ years supporting enterprise contact center or unified communications platforms. Hands-on experience with cloud contact center technologies, including NICE CXone or similar solutions. Strong background in telecom systems architecture within customer service or contact center environments. Experience designing workflows for voice, chat, email, and digital customer interaction channels. Familiarity with API integrations, backend system connectivity, and web-based technologies. Experience supporting Linux and Windows environments in enterprise settings. Strong troubleshooting, analytical, and problem-solving skills. Preferred Technical Skills Experience with scripting or programming languages used in automation and integrations. Knowledge of database concepts, application support, and system interoperability. Understanding of security, performance tuning, and high-availability telecom environments. Exposure to cloud infrastructure and SaaS-based communication ecosystems. Education Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline preferred. If interested in the role, please apply and send your most updated resume to Liam at Liam.Schmidt@oliverjames.com Apply Now