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Voice Engineer
Job
Charger
Franklin, TN (In Person)
$100,000 Salary, Full-Time
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Job Description
Voice Engineer Charger
- 5.0 Franklin, TN Job Details Full-time $80,000
- $120,000 a year 2 days ago Benefits Health savings account Unlimited paid time off 401(k) Paid time off 401(k) 6% Match 401(k) matching Qualifications Teamwork Telecommunications network analyzers Cisco Unified Communications System design Firewall configuration VLAN Analysis skills Wireshark Voice over internet protocol (VoIP) configuration System development Linux Network monitoring tools Linux administration Network Address Translation (NAT) Full Job Description chargeraccess.
RTP/SRTP
media path analysis, including packetization, jitter, and packet loss diagnostics using tools such as Wireshark and SIP Network & Infrastructure Support Collaborate with network engineers to ensure QoS policies, firewall rules, and routing are properly configured for voice traffic Evaluate and resolve network-layer issues impacting voice quality including latency, jitter, and bandwidth constraints ManageDNS, SRV
records, and IP address management as it relates to voice platform availability Coordinate with ISPs and SIP carriers for trunk provisioning, failover configuration, and outage resolution Client Support & Service Delivery Provide Tier 2/3 escalation support for voice-related incidents and service requests submitted through the helpdesk Onboard new clients to the UCaas platform, including number porting, DID provisioning, and end-user training Document configurations, runbooks, and client-specific voice environments in the ticketing and documentation systems Participate in an on-call rotation for critical voice outages and after-hours escalations Required Qualifications 3+ years of hands-on experience in VoIP/UCaaS engineering or administration Demonstrated expertise with SIP protocol — signaling, call flow analysis, and troubleshooting Strong networking fundamentals: TCP/IP, UDP, DNS, VLANs, QoS, NAT, and firewall traversal for voice Experience with UCaaS platform or equivalent (NetSapiens, FreeSWITCH, Asterisk, Broadworks, Metaswitch) Proficiency with packet capture and analysis tools (Wireshark, tcpdump, SIP) Familiarity with Linux-based server environments; comfort with CLI administration Ability to read and interpretSIP/RTP PCAP
files to diagnose media and signaling issues Preferred Qualifications Direct experience with the NetSapiens and GDMS or Equivalent Experience with Microsoft Teams Direct Routing and SBC configuration Familiarity with session border controllers (AudioCodes, Ribbon/GENBAND, Cisco CUBE) Knowledge of E911 compliance, STIR/SHAKEN, and carrier regulatory requirements Experience in an ISP or phone provider environment Certifications such as NetSapiens Certified Engineer, Cisco CCNP Collaboration, or equivalent Exposure to AutoTask PSA or Similar platforms for ticketing and documentation What We Offer Collaborative, team-oriented environment with a focus on continuous learning Exposure to diverse client environments across multiple industries Opportunity to lead and shape voice infrastructure strategy at a growing ISP/Phone Provider Competitive compensation ranging from $80,000- $120,000 annually, commensurate with experience 401(k) Retirement Plan
- 6% company match on eligible contributions Medical Reimbursement
- $500 monthly medical expense reimbursement Unlimited PTO
- Management Discretion Charger Access | chargeraccess.
Pay:
$80,000.00- $120,000.