UX Researcher

Job Title:

UX Researcher (contractor)

Location:

Cupertino, CA-95014 - Fully onsite

Duration:

12+ months Description As a UX Researcher, you will support the Customer Insights team by diving into custom projects leveraging qualitative research methods and usability testing. You will be joining a small but mighty, fast-paced team dedicated to delivering actionable insights that help the business move forward. In this role, your day-to-day responsibilities will include:

Conducting Research:

Supporting the planning and execution of qualitative research studies, including usability testing, user interviews, and contextual inquiries.

Analyzing Feedback:

Assisting in the evaluation of user behaviors, open-ended feedback, and qualitative data to understand user needs and pain points.

Synthesizing Insights:

Collaborating with senior team members to use multiple inputs and business context to uncover meaningful behavioral trends and user journeys.

Storytelling:

Contributing to the transformation of complex qualitative data into timely, compelling stories that inform and inspire leadership and frontline teams.

Tailoring Communications:

Helping to craft research approaches and create intuitive communications tailored to diverse audiences.

Creating and Delivering Presentations:

Supporting the preparation and sharing of insights and actionable recommendations via email, in-person meetings, and formal presentations. Experience with Keynote highly preferred. Key Qualifications 2 to 4 years of professional experience in UX research, qualitative research, human-computer interaction, or a related field. Solid foundation in established qualitative research methods, including usability testing, user interviews, and observational research. Ability to assist in translating complex user behaviors into clear, intuitive stories that inform and inspire business decisions. Comfortable working in ambiguous environments and bringing structure to open-ended user experience problems alongside a team. Strong organizational and time management skills, with the ability to support multiple projects and adapt to changing priorities. Excellent communication skills, with the confidence to co-present findings to a range of audiences in person and via email. Education & Experience Bachelor's Degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, Design, or equivalent practical experience. Experience with qualitative research and moderating (e.g., IDIs, focus groups, roundtables). Familiarity with synthesizing qualitative data into actionable insights. Additional Requirements Experience with usability testing tools (such as UserTesting, UserZoom, Figma, or similar platforms) is highly preferred. Prior experience within Client Retail (Client Retail Stores or Retail Customer Care/Contact Center) is highly preferred. Experience supporting worldwide programs involving multiple countries and languages. Prior experience in the broader technology sector or retail research is highly desirable. Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.