Content Strategist, gTech Users and Products (Fixed-Term Contract)

Content Strategist, gTech Users and Products (Fixed-Term Contract) corporate_fare Google place Boulder, CO, USA bar_chart Mid Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. info_outline X This is an 18 month FTC role that goes until: October 15, 2027 The application window will be open until at least May 27, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

Bachelor's degree or equivalent practical experience. 8 years of experience in content strategy, business strategy, or a related project/program management.

Preferred qualifications:

Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. 3 years of experience in a technical leadership role with/without direct reports. Experience leading multiple, time-sensitive projects with engaging priorities while working separately, with high attention to detail. Ability to influence others, and communicate and collaborate well with cross-functional teams. About the job In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As a Content Strategist, you will own the overall help and support strategy for users and customer care agents for products across multiple content channels (help center, agent knowledge base, agent-facing training, etc.). The US base salary range for this full-time position is $141,000-$204,000. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about . Responsibilities Develop a holistic understanding of all gUP-supported content that exists for one or more products. Develop and drive overall content strategy, focused on user issues and product roadmap. Work closely with the Content Creation team to ensure creation and delivery of accurate, effective content for supported channels. Collaborate with stakeholders for content approvals. Identify opportunities to optimize content using data, industry best practices, and experimentation. Synthesize content insights, guiding principles, and best practices to advocate for the best user experience. Partner with gTech Users and Products (gUP) Product and Analytics teams to conduct experiments and user studies to understand user journeys and create the most effective content for end users, partners, and customer care agents.