UX DESIGNER/UX RESEARCHER

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Local candidates are preferred Key Responsibilities Lead and participate in experience benchmarking and usability testing to ensure ServiceNow solutions meet user needs. Conduct user and channel behavior analysis to inform design decisions. Perform qualitative and quantitative research to gather actionable insights. Develop personas and journey maps that reflect user needs and expectations. Identify and address challenges through root cause analysis. Collaborate on experience blueprinting and value modeling to enhance solution impact. Facilitate design thinking workshops and co-creation sessions with stakeholders. Synthesize insights and present findings to business and IT partners. Create and iterate on storyboards and concepts to visualize ideas and designs. Serve as a bridge between business stakeholders and IT, ensuring Salesforce projects are user-centric and technically feasible. Qualifications Proven experience in Human-Centered Design (HCD) and ServiceNow projects. Strong expertise in HCD methodologies such as design thinking, experience blueprinting, and insight synthesis. Familiarity with ServiceNow functionalities, workflows, and user experience best practices. Experience conducting usability testing and using research methods to validate designs. Ability to communicate effectively and collaborate with cross-functional teams, including business and IT stakeholders. Hands-on experience with Figma.