UX Researcher

at Insight Global, LLC in Evanston, Illinois, United States Job Description Job Description User Experience Researcher II helps teams understand user behaviors, needs, and motivations through actionable research. This role executes mixed-methods UX research initiatives for a product or business line, balancing generative discovery (e.g., interviews, contextual inquiry, workflow/task analysis) with evaluative testing (e.g., usability tests, concept validation, surveys) to inform product strategy and design decisions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 3+ years of experience in a related role.

• Proficient in participant recruiting (e.g., scheduling tools such as MS Bookings; third-party panels such as User Interviews; incentives; and customer outreach via sales and marketing colleagues).
• Demonstrated experience with both generative methods (contextual inquiry, indepth interviews, diary/field studies) and evaluative methods (usability testing, concept/prototype testing, heuristic reviews).
• Can explain where and how PII must be protected.
• Proficient with research and analysis tools (e.g., Qualtrics and Teams for moderated/unmoderated sessions; Dovetail and SharePoint for research repositories; Excel for analysis).
• Experience with data and analysis tools such as Pendo, Excel, FullStory or equivalent.
• Experience with wireframe tools such as Figma.
• Knowledge of user frameworks and synthesis approaches (e.g., Cultural Models, Jobs to Be Done, mental models, influence maps) and user-centered design processes.
• Demonstrated experience writing crisp insights tied to business value.
• Able to lead portions of workshops, effectively working hands-on with a senior mentor.
• Excellent presentation and communication skills To view full details and how to apply, please login or create a Job Seeker account